My battle with Cell C

<p>Hello Peter</p> <p>You are my laste resort. This is an ongoing complaint to various people.</p> <p>In short, I have been a loyal Contract Cell C customer since 2004.</p> <p>With variouse cell phone number from business line to date contracts.</p> <p>Currantly I have 3 contracts with Cell C. The problem started when I received my upgrade in June 2016</p> <p>The problem I experience was with some reason, when receiving or making a call, the receiption is extremely bad and 95% of the time it does not connect and if it does connect the recipient say, it sounds as if I am under water and the connection would not last. Resulting in confused and fastrated clients, as this is my business line for my guesthouse as well as my business line for my clothing range.</p> <p>I reported this bad reception in August/September last year and Cell C said that they would look into the settings of the phone and the technical department said they will look into this matter and if it is the signal. They've checked the signal and phoned back and it was the same problem.</p> <p>The techinical department said they will check on there side also. Still the same problem.</p> <p>I was forced to use my MTN cell number for business purposes and being a very busy person, I just not have the time to follow up on the complaint.</p> <p>In the beginning of 2017 my daughter moved from Bloemfontein to Vredenburg and she expierence the exact same issues with not been able to use the phone for phone calls, similar as I expierance. Only data seems to work and I've decided to investigate the situation again. I tried again for the second time the end of February 2017 on contacting Cell C on this problem with the phone.</p> <p>On variouse phone calls and huge frustrations I spoke to a lady called Mandisa and after testing the area and upgrading the signals still Cell C could not provide a proper service on which they then agree that I am allowed to now cancel my contract with them.</p> <p>My problem was that I was paying for a contract that could not be used properly, and so I demanded a discount on the settlement as a customer you buy a handset and airtime of which I was not able to make proper use of my account of the bad signal. After a long fight and conversations they offered me only 2 months on airtime and I told the lady that I am not happy with the offer, as i told the consultant that I iniated my complain in August 2016 already, and that I have only been able to use it a small part of the contract on offer. She then said that she will look into the old records, and get back to me regarding the origanal complaint. I waited still not feedback, eventelly I contacted the call centre only to find out that the case has been closed and that apparently now record is found on this matter.</p> <p>I approched Cell C shop in Vredenburg WestCoast Mall, and was told exactly the same, now record found on this matter and they offered to investigate this situation once more. In the week of the 12 June 2017 I went to the Cell C Shop West Coast Mall again ask them to check on the progress of my origanal complaint, I was told that nothing was found on the system and the case was closed.</p> <p>I had to start the proses all over again and the staff at West Coast Mall promised me they will do their best to get fast results. </p> <p>Today on the 4/07/2017 I am still waiting for any feedback from Cell C.</p> <p>Please I am on the end of my rope, I need help.</p> <p>I do not need a call from a call centre again to make empty promises.</p> <p>Is there anything you can do for me in this matter. I have recorded some of these call as proof stating my case as mentioned.</p> <p> </p>