SR
Shereen R
1 reviews | Active since Mar 2017
27 Aug 2019, 08:11
My Assist which I have cancelled months ago
I am currently so annoyed I have called in numerous times to cancel this ****** "My Assist" and to no avail. When I upgraded I asked for it be be cancelled once again AND STILL NOTHING. I mean in all honesty R39.47 add's up and it's 8 months later, that's R315.76 that I have paid for absolutely nothing cause I haven't made use of the service. Then they guy asks me why didn't I query it long ago............. I DON'T GET A DAMN STATEMENT but i got numerous messages and calls with regard to UPGRADING. SO I WOULD LIKE MY MONEY REIMBURSED. I MEAN REALLY CELL C HOW MANY CALLS NEED TO BE MADE TO GET THIS CANCELLED.
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Replies (2)
Cell C's replyOfficial
27 Aug 2019, 08:18Hi Shereen
Apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team who will contact you and assist.
^SM
Apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team who will contact you and assist.
^SM
Cell C's reply27 Aug 2019, 08:18
Official
Hi Shereen
Apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team who will contact you and assist.
^SM
Apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team who will contact you and assist.
^SM
SR
Shereen R's updateReviewer Update
27 Sept 2019, 09:33How is it possible that I got a call from a consultant to say that the "MiAssist" was cancelled and once again I was charged for it. In all honesty and then to make matters worse I get told that CellC can't contact me on any other number besides my cell c number. In all honesty I have never had this problem. Can someone please contact me cause I am extremely annoyed that a simple thing can take up to 3 and more months to be sorted.
SR
Shereen R's update27 Sept 2019, 09:33
Reviewer Update
How is it possible that I got a call from a consultant to say that the "MiAssist" was cancelled and once again I was charged for it. In all honesty and then to make matters worse I get told that CellC can't contact me on any other number besides my cell c number. In all honesty I have never had this problem. Can someone please contact me cause I am extremely annoyed that a simple thing can take up to 3 and more months to be sorted.