1 reviews | Active since Oct 2013
My airtime being eaten up for the internet.
On 23 October 2017 I put in R29 airtime and bought the R12 whatsapp data for 30 days. The balance was R17 and received 25 free MB and 25 free minutes. I used those MBs during the day to read messages on Facebook and twitter and the balance left was 16MB and R17 airtime. At night I just read messages on Facebook and twitter that's all, unfortunately I didn't check my airtime before I sleep. On 24 October at around 07:30 I checked the balances and i found zeros both on airtime and MBs. i called Cell C and they told me my airtime was used up by the internet. When I asked what internet can take R17 since i don't believe that even if I mistakenly went to internet it can't take R17 for one or two seconds. So i need Cell C to give me the website I visited and for how many minutes for them to charge me R17. It it is the four time this happens to me, even wife has experienced this several times. I need Cell C to tell how they charge internet(is it seconds or minutes) and how much they charge. If a customer hasn't got data, how much they charge from the customer's airtime?
Thank you for posting to us.
We have requested one of our team members to contact you and provide the answers you seek. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have requested one of our team members to contact you and provide the answers you seek. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
