1 reviews | Active since Jun 2022
My advise don’t take out a contract with Cell C
I’m so sick of Cell C! I had a WiFi contract with them for two years, after the two years ended they renewed the contract without consulting with me and doubled the initial monthly amount I was pay. I called them to cancel and they gave me a **** story about cancellation fees and that I should wait for the “new” contract to end they only thing they did was reduce the amount and plan. Theeen during the course of the “new contract” additional amounts were being added I called yet again to enquire about this and finally after being sent from pillar to post for months they agreed to cancel the contract and refund me the additional amounts that’s were billed, I received an email and numerous from Busisiwe Mathebula who assisted with closing the contract and refunding me. A month after my contract has been closed I get debited R100 which is nothing close to the amount I was being billed for, now I keep getting calls from shabir debt collectors telling me Cell C has handed over my account to them and I owe R300 from where I don’t know! Guess what I reach out to Busisiwe and customer services, followed up multiple times via email and no response has received, it has been over 3weeks now and their SLA is said to be 48hours, don’t get me started with their useless call centre staff who’ll send you from one line to the other
My advise don’t take out a contract with Cell C
Thank you for bringing this matter to our attention.
Please receive our apologies for the negative experience you have had with us thus far. We acknowledge your concerns and have escalated your query to our support team for further investigation and assistance. They will review the details of your case, including the billing discrepancies and the communication issues you highlighted.
Please expect our call soon.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
Please receive our apologies for the negative experience you have had with us thus far. We acknowledge your concerns and have escalated your query to our support team for further investigation and assistance. They will review the details of your case, including the billing discrepancies and the communication issues you highlighted.
Please expect our call soon.
Regards,
Cell C | TN
