My account with Legal

hi, I cant deal with CellC any more. I cancelled 2 of my contracts this year alone because of the service and treatment. I called the customer service 05/10/2015 and asked to upgrade my two lines and next thing I was told my account is with the Legal department, FOR WHAT!!! i don't know. I want to upgrade my lines today. <br> <br> The below was sent to me 07/10/2015. but i still have not yet received my call. <br> Dear MS Nkosi <br> Thank you for contacting Cell C. <br> We have received your mail requesting assistance with your account.<br> Your request has been escalated to our Legal Department who will contact you within two business days.<br> For immediate assistance you can contact our Legal Department on *** option 2 it is a chargeable number. <br> Your reference number : ***<br> Regards,<br> Lerato Maleka<br> Cell C Written Correspondence Department