MT
Mpumi T

1 reviews | Active since May 2015

09 Sept 2022, 10:04

My account was suspended even though I had made payment, I told the agent that I made payment she should wait 48 hours as the transfer was from another back, contacted their customer service and sent through proof of payment, the agent who’s name is Hilda

My account was suspended even though I had made payment, I told the agent that I made payment she should wait 48 hours as the transfer was from another back, contacted their customer service and sent through proof of payment, the agent who’s name is Hilda that suspended my account because she didn’t believe that I made payment called again with a very disrespectful and condescending tone saying that I see you made payment, however did not conclude her call by making sure that my services will be reinstated, my services are still down as we speak and it has been 2 days now. I cannot make calls, what a huge inconvenience.

0
Replies (1)
Cell C
Cell C's reply09 Sept 2022, 10:27
Official
Good day Mpumi,

Thank you for contacting us. 

The line has been activated. We apologise for any inconvenience caused. 

^NT