My Account is STILL not correct

To whom it may concern,<br> <br> I have been on hold to speak to your call centre for 15 minutes, so I have decided to take another approach to contact you.<br> <br> My phone contract came to an end at the end of June 2015, and I have downgraded to a Top-up 100 contract.<br> <br> I am still receiving billing accounts that are far above what I should be paying.<br> <br> In June 2015, I was unfairly charged for internet usage, when a Cell C employee incorrectly advised me. The consultant at the time said he would credit my account with the R195, but I am still see this reflect on my phone.<br> <br> Please review your call recordings and explain!!!! Can somebody who can ACTUALLY resolve this call me, as I am sick and tired of wasting my time with this.<br> <br> If it is not resolved, I am going to end my contract with Cell C.