1 reviews | Active since Feb 2015
Multiple calls from Cell C reps who hung up on me!
I received multiple calls from Cell C, and on answering am immediately placed on hold. Sometimes I am on hold and no one answers. <br> <br> Today I decided to wait it out and see how long it took. When a rep answered (within 2 minutes which was the fastest so far), he was looking for my husband. I mentioned that my husband is on his other cell number today, which I will gladly give to him if he can tell me why he's calling. I explained that I did not want him bothering my husband if it is a sales call. He hung up on me (not the first time this happened - well done Cell C!), HOWEVER, instead of disconnecting, the call was redirected to a survey asking me how likely I am to refer Cell C based on my interaction with the rep in question. It's a 0, in case you were wondering - I would actively advise people to use any other service provider! <br> <br> Not very pleased - not only is it annoying and unprofessional service by the Reps calling, it is rude and certainly won't lead me to keep my business with Cell C if this is how they treat customers. <br> <br> Seriously, train you staff properly and if they treat people this way, then don't keep them around! This is customer service/sales!!
Thank you for notifying us of the above.
Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behavior rectified.
We want all our customers to be given proper service.
Regards
Cell C | PN
Thank you for notifying us of the above.
Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behavior rectified.
We want all our customers to be given proper service.
Regards
Cell C | PN
