Ms Mnguni

I am Livid with the level of services I have been receiving from Cell C for the past couple of months.

I have a contract with Cell C where I had registered for a Direct Debit on my account and the consultant said she had done and even the document I had signed confirmed my request was done. The date of deduction was selected and confirmed even through a text message but the money was not deducted and now my phone is blocked and I have arrears to pay cos they did not take the money as per agreed.

I am very angry as my credit record is being tarnished by this issues that is reoccurring this month again.

I cannot afford to pay arrears every month while the team keeps sending text messages advising the money will be deducted on a specific date but they do not do so. I have all the evidence of the documents and texts messages that were sent by the team but not process.

My phone is now blocked due to this and I have to use it for important matters. I am very upset and need answers.

I am no longer interested in having the contract with the team and request a IMMEDIATE cancellation.