PY
Phumzile Y
1 reviews | Active since Jul 2022
28 Feb 2024, 10:38
Ms
I just lost my sim card from Cell C and they refusing to give me my number back even though the sim card is under my name I use this sim card for my business please help me I need my number back. Very very bad review the only thing I failed was the 5 numbers everything else is under my name why are they refusing to give me my number back this is the number I’m currently using at the moment since I need my number back ***
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
28 Feb 2024, 11:22Dear Phumzile Yalo
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Cell C's reply28 Feb 2024, 11:22
Official
Dear Phumzile Yalo
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
PY
Phumzile Y's updateReviewer Update
29 Feb 2024, 19:57Thank you very much.
PY
Phumzile Y's update29 Feb 2024, 19:57
Reviewer Update
Thank you very much.
Cell C's replyOfficial
04 Mar 2024, 19:22Dear Phumzile Yalo,
As per feedback from our Team, you have been contacted and assisted accordingly regarding your query. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | TM
As per feedback from our Team, you have been contacted and assisted accordingly regarding your query. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | TM
Cell C's reply04 Mar 2024, 19:22
Official
Dear Phumzile Yalo,
As per feedback from our Team, you have been contacted and assisted accordingly regarding your query. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | TM
As per feedback from our Team, you have been contacted and assisted accordingly regarding your query. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | TM