CL
Cathy L
1 reviews | Active since Jan 2019
27 Aug 2026, 15:08
MRS CATHLEEN LAUGHTON
I'm left feeling traumatised after trying to cancel a data SIM. The more I asked that I want the data SIM cancelled after X3 tries the people on the other side insisted that I renew the contract. I have a right to the decision its not there decision to make so **** YOU CELL C I will never ever deal with your funcking staff again. **** YOU I'm traumatised but its the last you get a cent from me. Over and OUT.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
27 Aug 2026, 15:13Dear Cathy Laughton,
Thank you for getting in touch with us.
We are truly sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially after you had clearly communicated your request to cancel the data SIM. This is certainly not the service we aim to provide.
We respect your decision and apologise that the assistance you received did not meet the level of service you should expect from us. Your feedback is important, and we would appreciate the opportunity to look into what happened.
Please note that we’ve reached out to you via Direct Message to obtain the full details of your contract and ensure that the cancellation is processed as requested. We also want to ensure that any outstanding payments are addressed to prevent the matter from negatively affecting your credit profile.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We are truly sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially after you had clearly communicated your request to cancel the data SIM. This is certainly not the service we aim to provide.
We respect your decision and apologise that the assistance you received did not meet the level of service you should expect from us. Your feedback is important, and we would appreciate the opportunity to look into what happened.
Please note that we’ve reached out to you via Direct Message to obtain the full details of your contract and ensure that the cancellation is processed as requested. We also want to ensure that any outstanding payments are addressed to prevent the matter from negatively affecting your credit profile.
Regards,
Cell C | MMa
Cell C's reply27 Aug 2026, 15:13
Official
Dear Cathy Laughton,
Thank you for getting in touch with us.
We are truly sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially after you had clearly communicated your request to cancel the data SIM. This is certainly not the service we aim to provide.
We respect your decision and apologise that the assistance you received did not meet the level of service you should expect from us. Your feedback is important, and we would appreciate the opportunity to look into what happened.
Please note that we’ve reached out to you via Direct Message to obtain the full details of your contract and ensure that the cancellation is processed as requested. We also want to ensure that any outstanding payments are addressed to prevent the matter from negatively affecting your credit profile.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We are truly sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially after you had clearly communicated your request to cancel the data SIM. This is certainly not the service we aim to provide.
We respect your decision and apologise that the assistance you received did not meet the level of service you should expect from us. Your feedback is important, and we would appreciate the opportunity to look into what happened.
Please note that we’ve reached out to you via Direct Message to obtain the full details of your contract and ensure that the cancellation is processed as requested. We also want to ensure that any outstanding payments are addressed to prevent the matter from negatively affecting your credit profile.
Regards,
Cell C | MMa