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JK
Janine K

1 reviews | Active since Oct 2021

05 Oct 2021, 11:45

Mrs

The worst ever service. I have been waiting now for 5 months for an upgrade order. The first order placed on 9 May. On the 29 Aug for the first time ever saying sorry but the device and the watch you've chosen was discontinued. SO I chose another phone and watch. This was 29 Aug and when you get read the terms, they say it will take 7 days. Again now after the 2nd upgrade order it's been more than a month and in total 5 months that I have now been waiting for an upgrade order. I truly regret moving both my boys, mother and brother to Cell C. i think it is best we move all 6 numbers to another service provide because this is shocking. I have sent several message on Facebook to Cell C and they don't care, they keep saying it will come soon. I have phoned 6 times since Tuesday 28 Sept and all 6 times I was cut off when I request to speak to a supervisor. Appalling service to say the least

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Replies (9)
JK
Janine K's update05 Oct 2021, 12:12
Reviewer Update
So Cell C Direct is now in the business of lying to their their customers. After I was told on the 26 Aug that the Samsung A52 and the watch advertised with it was discontinued. I had to be told today that they suddenly now have 70 A52 phones in stock This is after i have already purchased a cellphone cover and screen protector for the A72 but haven't received the device. Why can you not follow up on stock from Samsung, Cell C. Your customers does not seem to matter much to you. Do you think it is acceptable for a customer to wait for an upgrade for 5 months
Cell C
Cell C's reply05 Oct 2021, 12:29
Official
Hi Janine 

Thank you for contacting Cell C. 

We have received the query that you have raised regarding the contract application. 

Was it a new contract, or an upgrade? 

Regards
^MP


JK
Janine K's update05 Oct 2021, 13:06
Reviewer Update
As stated in my message it is an upgrade.
JK
Janine K's update05 Oct 2021, 17:01
Reviewer Update
Oh my word. The upgrade for the A52 and watch was done in May. I was phoned on 23 Aug to say the A52 and watch was discontinued. I then changed my upgrade irder tonthe A72 with the active 2 watch. So it is truly a concern if my order does not show this. Today when I enquired for the umteenth time as to when I will receive my upgrade I was again told they are still waiting for stock after I was told on the call that ut will take 7 days when thenlady was going over the terms. A month later and I am again waiting. What was shocking was that the supervisor has still nit phoned me plus the custoner service phone to ask if I dont want an A52. WHAT? Sonafter I was told it was discontinued you suddenly have 70 in stock. I no longer want the A52. I already bought a cellphone cover and screen protector for the A72 and avtive 2 watch after I was told I will have the devices in 7 days. When am I getting my A72 and active 2 watch !!!!!!!!!!!!!
JK
Janine K's update06 Oct 2021, 12:45
Reviewer Update
And now there is no reply from Cell C. When am I getting my A72 and Active 2 watch????????
JK
Janine K's update07 Oct 2021, 08:00
Reviewer Update
Cell C are you going to let me know why I have to wait this long for my upgrade and when will Inget it or not.
JK
Janine K's update07 Oct 2021, 08:01
Reviewer Update
Cell C are you going to let me know why I have tonwait this long and when am I going to get my upgrade?
JK
Janine K's update09 Oct 2021, 14:06
Reviewer Update
Still no reply from Cell C. You see what I mean with service. They don't care about service nor getting back to their customers.
JK
Janine K's update09 Oct 2021, 21:05
Reviewer Update
Exactly what I am being told for 5 months now. So get the stock. I was told 7 days and I will have the A72 and active 2 watch. Why do you keep advertising things you dont have stock off.