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Frederick F

1 reviews | Active since Feb 2024

21 Oct 2025, 16:10

Mr Fortuin

Hi this cell c company is bad...dont fall for their tricks....when you buy ..buy it cash...because when you take data contract like wifi they dont want to cancel it and the service is really bad....when they want you to buy they will call you everyday but if you are in need of them for service they will never assist you....they dont want to cancel my contract with them....they only wants to give you a bad name if you not paying them although your phone or simcard is ******....please cancel my contract

0
Replies (9)
Cell C
Cell C's reply21 Oct 2025, 16:23
Official
Dear Frederick F,

Thank you for reaching out.

We are truly sorry to hear about your experience, and this is certainly not the level of service we aim to provide. We take your concerns very seriously and want to assist you in resolving this matter as quickly as possible.

However, we were unable to locate any contract under the ID number you provided in your review. Could you please share the contract cellphone number or account code associated with the contract in question? This will help us escalate your case to the right team for immediate attention.

Thank you for your patience, and we look forward to resolving this issue for you.

Best regards,
Cell C | RM

Best regards,

FF
Frederick F's update21 Oct 2025, 16:33
Reviewer Update
Hi my number is ***...Tf Fortuin
FF
Frederick F's update21 Oct 2025, 16:34
Reviewer Update
***
Cell C
Cell C's reply21 Oct 2025, 16:41
Official
We are requesting the number linked to the contract in question. Please also confirm if the ID you provided is correct, as we are unable to find any record of a contract under the ID number noted in your review.

Regards,
Cell C | RM

Best regards,

FF
Frederick F's update22 Oct 2025, 07:43
Reviewer Update
*** thats my id number...
Cell c number ***
Cell C
Cell C's reply22 Oct 2025, 07:50
Official
Dear Frederick F,

Thank you for the information. We have escalated the matter to our Support Team for further assistance to ensure it is resolved as quickly as possible.

Regard's
Cell C |CW

Best regards,

Cell C
Cell C's reply22 Oct 2025, 14:28
Official
Dear Frederick F,

Our team has attempted to contact you on *** but was unsuccessful.

Please provide us with an alternative phone number or let us know a suitable time to reach you.

Regards,
Cell C |CW

Best regards,

FF
Frederick F's update22 Oct 2025, 15:19
Reviewer Update
Any time you can call on the same number...im waiting

Cell C
Cell C's reply22 Oct 2025, 15:26
Official
 We have requested our Support Team to contact you again. 

Regards,
Cell C | CW

Best regards,