Mr AF v Tonder

I have a very bad experience with CELL C . I phone several times and all that Cell C customer services told me that they don't see the payment and they looking into it. After nearly 2months they still can pick it up. Please can you look into this matter MY DETAILS: MR. ABEL FRANCOIS van TONDER Case no: *** ACCOUNT NO: *** 1. CONTRACT NO: ***.CONTRACT NO: ***

PAYMENT INFO:

I am writing to request a refund of the overpayment, I made to your cellular service provider. I has 1 account but with 2 contracts. Unfortunately, I didnt put the reference numbers on my payments but used my account number as the reference on both payments

1. 2023-02-10 R1262.00 Reference no must be: ***

2. 2023-02-10 R20 480.62 Reference no must be: *** I was supposed to paid R2480.62

The refund must be R18 000.

MY BANKING DETAILS:

MR. ABEL FRANCOIS VAN TONDER

ABSA: SAVINGS

ACCOUNT NO: ***

BRANCH: VANDERBIJLPARK

BRANCH CODE: 632005

MY COMPLAINED:

I have repeatedly tried to explain the issue to your customer service representatives, but to no avail.

Here is the dates I attend to explained this issue:

21-02-2023: 11h01; 11h15; 11h17

01-03-2023: 10h16

I have now reached a point of exhaustion and believe the most prudent course of action would be to send you this letter, so your company can properly understand and relate to the situation.

I ask that you please investigate the matter and take action to refund the excess payment. I trust that this refund will reach me soon.

Sincerely,

Abel F Van Tonder.

Cell no: ***

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