PP
Prem P
1 reviews | Active since May 2019
16 Apr 2021, 06:18
Mr
Hi I am a pensioner, I have a contract with cell c since 2015, and i noticed that from August 2020, my free minutes are not being carried over to the next month, I have made several enquires , and spent many hours on the Phone with the call center, i have been just pushed into circles, i have been told that the team leader IANDA will contact me , but no such thing has happened, These free minutes are my hard earned money which i paid for, I hope someone is listening and will refund all my free minutes or i will have to escalate the matter further
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Replies (6)0
Replies (6)
Cell C's replyOfficial
16 Apr 2021, 07:13Good day Prem
Thank you for reaching out to us.
Kindly note that Cell C discontinued their old packages in August 2020 hence your benefits have stopped carrying over.
You have been migrated to a Pinnacle 30 Top Up. We no longer offer Straight Up packages.
^SM
Thank you for reaching out to us.
Kindly note that Cell C discontinued their old packages in August 2020 hence your benefits have stopped carrying over.
You have been migrated to a Pinnacle 30 Top Up. We no longer offer Straight Up packages.
^SM
Best regards,
Cell C's reply16 Apr 2021, 07:13
Official
Good day Prem
Thank you for reaching out to us.
Kindly note that Cell C discontinued their old packages in August 2020 hence your benefits have stopped carrying over.
You have been migrated to a Pinnacle 30 Top Up. We no longer offer Straight Up packages.
^SM
Thank you for reaching out to us.
Kindly note that Cell C discontinued their old packages in August 2020 hence your benefits have stopped carrying over.
You have been migrated to a Pinnacle 30 Top Up. We no longer offer Straight Up packages.
^SM
Best regards,
PP
Prem P's updateReviewer Update
16 Apr 2021, 10:32Hi there
How can you change my package to something else with out my consent , which is detrimental to me, I would have cancelled my contract if i had known that it is going to be detrimental to me
please can you give me contact detail of who can assist me by close of business today 16April 2021, or i will take it to the consumer council and then to ICCASA.
How can you change my package to something else with out my consent , which is detrimental to me, I would have cancelled my contract if i had known that it is going to be detrimental to me
please can you give me contact detail of who can assist me by close of business today 16April 2021, or i will take it to the consumer council and then to ICCASA.
PP
Prem P's update16 Apr 2021, 10:32
Reviewer Update
Hi there
How can you change my package to something else with out my consent , which is detrimental to me, I would have cancelled my contract if i had known that it is going to be detrimental to me
please can you give me contact detail of who can assist me by close of business today 16April 2021, or i will take it to the consumer council and then to ICCASA.
How can you change my package to something else with out my consent , which is detrimental to me, I would have cancelled my contract if i had known that it is going to be detrimental to me
please can you give me contact detail of who can assist me by close of business today 16April 2021, or i will take it to the consumer council and then to ICCASA.
Cell C's replyOfficial
16 Apr 2021, 11:48As per the Subscriber Agreement, Cell C can amend the contract or discontinue a service/product where they deem necessary. Customers were notified 30 days in advance via SMSs.
Would you like to proceed with the cancellation?
^SM
Would you like to proceed with the cancellation?
^SM
Best regards,
Cell C's reply16 Apr 2021, 11:48
Official
As per the Subscriber Agreement, Cell C can amend the contract or discontinue a service/product where they deem necessary. Customers were notified 30 days in advance via SMSs.
Would you like to proceed with the cancellation?
^SM
Would you like to proceed with the cancellation?
^SM
Best regards,
PP
Prem P's updateReviewer Update
18 Apr 2021, 05:10I am only interested in having my free minutes given back to me which i paid for, Cell C could have discontinued my service in August 2020 as i have never signed for a your new package if they no longer provided the original package i signed for,
PP
Prem P's update18 Apr 2021, 05:10
Reviewer Update
I am only interested in having my free minutes given back to me which i paid for, Cell C could have discontinued my service in August 2020 as i have never signed for a your new package if they no longer provided the original package i signed for,
PP
Prem P's updateReviewer Update
18 Apr 2021, 05:12Please reply in Public and not privately
PP
Prem P's update18 Apr 2021, 05:12
Reviewer Update
Please reply in Public and not privately
Cell C's replyOfficial
18 Apr 2021, 09:57We will contact you to assist with your query.
^NZ
^NZ
Best regards,
Cell C's reply18 Apr 2021, 09:57
Official
We will contact you to assist with your query.
^NZ
^NZ
Best regards,