Move order not completed

I requested my ISP (Cell C Fibre to the Home) to move my fibre line to a new premises. I filled n the move order form which was approved for the 15th December 2021.

Vumatel was to have ensured the CPE and fibre line at the new premises was ready on the 15th of December 2021. They did not do this. On the 18th of December 2021, Cell C cut the line at the old premises thinking Vumatel did their job. I called Cell C on the 20th December 2021 to enquire what is going on. I was told by Cell C Fibre that they will escalate and have it sorted out urgently as it was to be completed already.

I got a call from Vumatel on the same day to schedule an installation appointment. However, the call center agent said they could only come on the 5th January 2022. In the meanwhile, I would have no internet and was billed by Cell C for a full month of service in December 2021.

Now on the 5th of January 2022, Vumatel calls me to state that the team scheduled to come do the install has tested positive for Covid and cannot come. I must reschedule the installation. When I asked to speak with a manager to address this issue, i was put on hold, the manager says hello and the call cuts. Vumatel has no contact details available to call them directly. So now i have no internet for 20 days, need to work from home and cannot do so. Yet I am paying for it. I called Cell C fibre, their operations managers are still on leave and the line managers are having IT issues resulting in me having to wait to even get an answer