CR
Charleen R

1 reviews | Active since Mar 2019

06 Apr 2026, 16:46

Most useless services provider CELL C

They dont even deserve one star..I cancelled my contract and received an sms on the 9th of February 2026 after also having a heated conversation.As per email today they also confirmed it is cancelled.The lady I spoke to the 9th of February never told me about subscription fees and **** I still aparantly need to pay as I told her i want to pay the last installment and cancell it as I dont want to pay anything more after April and she understood it.Know they come woth bull**** they know the contract is cancelled why load data on there again if the contract is in for cancelation making their uselessness my problem..Just shows you how they bull**** people in *** customer service and no use of proper speaking.Why must i be liable for extra costs if they know the contract is cancelled.The sim card is in a phone bearly used cause i just wanted the phone not the **** network.So know cell c u tell me I was not informed about this *** subscription and ur people didn't inform me so why make ur problem mine.

0
Replies (25)
Cell C
Cell C's reply06 Apr 2026, 16:56
Official
Dear Charleen R,

We sincerely apologize for the frustration and inconvenience you have experienced.

We acknowledge your request to cancel the contract and confirm that the cancellation has been processed, as per the communication you received.

Regarding the subscription fees, we regret that this was not clearly explained to you at the time of cancellation.

We value your feedback and take your concerns seriously.

Thank you for bringing this matter to our attention.

Cell C | BFM

Best regards,

CR
Charleen R's update06 Apr 2026, 17:27
Reviewer Update
The contract is already cancelled my problem is why do I need to pay subscription fees that wasnt even explained to me and even though I told the girl over the phone I DO NOT WANT ANY MORE FEES TO PAY AFTER CANCELLATION!!! And I told her I do not want to pay anything else after that so why must I pay further its not my job to tell her to explain her work beter she had to explain to me but she never did so this sounds like a CELL c problem not mike.I want my bank account number removed from cell c and an explanation on what this cost is even thou i am not going to pay for it the lady that did not tell me about it can pay for it.Cause if I knew about this subscription fees i would have known what that amount is..And WHY IS CELL C SO STUPID if they can SEE THIS CONTRACT IS CAMCELLED why the hell would they load data and minutes on AGAIN thats just stupid!!!!!!!!Makes no sence I dont even use it cause i just wanted the phone I dont want to be CELL C as its a useless service provider i support TELKOM ALL THE WAY as they benefit the best!!So cell c needs to come up with a awnser cause like I said I am not paying for a subscription fee that was NEVER EXPLAINED TO ME AT ALL.
Cell C
Cell C's reply06 Apr 2026, 17:54
Official
We are truly sorry to hear about your frustration and understand your concerns regarding the charges after cancellation. We would like to assure you that we take matters like this seriously and are here to help clarify exactly what has been billed and why.

Please note that in some cases, final billing may include charges linked to the billing cycle or services active prior to cancellation. However, we would need to review your account details to provide you with a clear explanation specific to your situation.

Please be assured that we have asked our support team to further investigate the matter urgently.

Regards,
Cell C | PMa

Best regards,

CR
Charleen R's update06 Apr 2026, 18:09
Reviewer Update
My contract has been cancell on the correct time I have fully paid for the device as per the contract.So Its not like I ended the contract earlier its fully paid for..You guys are always looking for loop holes to just get money from the customers and can never accept that you *****ed up!! You dont care at all as long as you guys get money you guys just brush off what all customers are complaining about and we end up the assholes still paying even thou its due to negligence of **** explaining from your workers.And yet we the customers end up paying!!!! So no you do not understand my frustration all you doing like i mentioned before you are looking for loopholes to mak the customer the asshole again to force them basically to pay no matter how many times i would tell you that it wasnt explained to me you are still going to make this my problem..But i am standing my grounds i am not paying for a subscription fee that wasnt properly explained to me the customer.I am notnpaying due to lack of explaining and stupidity off cell c seeing on their side the contract was cancelled and not renewed that they put data and minutes on and like I said numerous times I did not even use the sim card its in a phone that no one uses and I know for a fact you can track seeing if any of the data was used even the minutes and you will see I have not been using Cell C as I also stated Cell C useless cellphone provider I littrely just wanted the device i am team TELKOM all the way have been for MANY YEARS....So funny how come you guys reply privately just so that people not see how pathetic the replies are..As we as customers know that u aparantly always understand but still doesnt listen.So you beter get this sorted cause i am telling you know i am not paying more on that phone if the contract is cancelled and that peace of news is not even explained proper.NO WAY
Cell C
Cell C's reply06 Apr 2026, 19:01
Official
Thank you for sharing your concerns. We sincerely apologize for the frustration this has caused. Please be assured that your case is being reviewed by our team.

Once we have feedback, we will update you promptly. We appreciate your patience while we work to resolve this matter.

Regards,
Cell C | TD

Best regards,

CR
Charleen R's update07 Apr 2026, 09:53
Reviewer Update
Know see the below *** that Cell C replies. That is why I am putting this on helo peter!!!

I spoke to a lady the 9th of February 2026 after long fight I told her well this is shot once april comes I want this contract cancelled and she put me on hold and she said that she made a note that my contract is done by April so the cancellation is for begining of april thats when my contract is done..I have been paying in full every month since Feb until my last payment of March cause my contract is done..Know they come woth subscription fees and *** they want me to pay bull**** I never said put on data and minutes on a contract that they can clearly see is cancelled.I gave my 30day notice long time due to the heated conversation I had woth that girl on the 9th.

CELL C are seriously once again *****ing over their customers why ANYONE WANT TO BE WOTH CELL C BLOWS MY MIND cause i WOULD NEVER EVER DO BUSINESS WITH THEM AGAIN.

I am not liable for cost of benifits allocated as you were the stupud idiots that could clearly see the contract was cancelled why would you load stuff on a cancelled contract witch was given the 30 days notice ALREADY

On Tue, 07 Apr 2026, 09:34 , <***> wrote:
Dear Mrs. Charleen Taljaard,



Thank you for contacting Cell C.



We have received your email regarding bill dispute.



Please note that as per the contract agreement, a 30-day notice period applies to cancellations. Please be advised that you will be liable for the cost of benefits allocated on April 1st.



For any queries relating to Cell C kindly contact our customer care on 084135.



Regards,
Cell C Written Correspondence




Cell C
Cell C's reply07 Apr 2026, 10:45
Official
We sincerely apologize for the frustration and inconvenience this situation has caused.

Please be assured that your query has been escalated to the relevant team and is currently being actively worked on.

A dedicated case has been logged, and a consultant is reviewing the details to ensure this is resolved correctly.

We appreciate your patience while the investigation is underway, and feedback will be provided as soon as the process is complete.

Thank you for giving us the opportunity to address this matter.

Regards,
Cell C | ZS

Best regards,

Cell C
Cell C's reply07 Apr 2026, 20:13
Official
Our team attempted to contact you on *** but were unable to reach you.

Please note that your cancellation request was received on 09 February 2026, and your contract was active from 01/04/2024 to 01/04/2026. The cancellation was correctly processed for 02/04/2026.

Regarding your query about the final bill, please note that the last invoice remains payable.

If you have any further questions, please let us know and we will be happy to assist.

Kind regards,
Cell C | RM

Best regards,

CR
Charleen R's update08 Apr 2026, 05:42
Reviewer Update
***** you the co tract is done why the **** do i need to pay for a caccelled contract are you STUPID. i told you you guys are useless...u just look for loopholes to tell the customers they will pay..even thou the contract is already done. we will c how u going to get that payment cause I am going to block you from my bank account cause this is ridiculous that I am payimg **** knows what for **** knows how much as u useless *******s keep on ignoring the question.But i hope e everyone sees these post on hele peter to see how *** CELL C is so that they never be one of ur clients and I will make this my mission to tell friends and family to spread the news on how *** CELL C is and everytime i past CELL C i would my the loudest comments on how *** this service provider are
Cell C
Cell C's reply08 Apr 2026, 07:29
Official
We’re sorry for the frustration and inconvenience this situation has caused. We understand your concerns and are here to assist by providing a clear breakdown of the charges.

Kind regards,
Cell C | LD

Best regards,

CR
Charleen R's update08 Apr 2026, 10:06
Reviewer Update
CELL C SUCK people you must neva make use of Cell C they are the most pathetic cellphone providers ever and they like doing people in stating contracts end as they explain to you and then you still need to pay an extra month..The people on the phone isint properly trained and then in the end the people explain to you that once its cancelled you are done and they turn around making you pay another month longer....I am making this my mission to spread to all friends and family if you want drama and struggles in your life then you go to CELL C...but rather support any other cellphone provider other but with CELL C you would make huge mistakes
Cell C
Cell C's reply08 Apr 2026, 10:12
Official
We’re very sorry you feel this way. Our goal is to assist and resolve any outstanding issues. Kindly allow us the opportunity to address your concerns directly so we can provide a proper resolution.

Kind regards,
Cell C | LD

Best regards,

CR
Charleen R's update08 Apr 2026, 11:52
Reviewer Update
well thu far your not solving anything.You take your time in dragging it out and then the outcome still stays the same. You take people for a ride and expect them to just pay and shut up...thats ur sulotion. ONE AGAIN i am telling you the lady I spoke to said contract emds 1 april 2026 and i asked her am i done then with you she said YES and i told her causebi dont WANT TO PAY ANYTHING AFTER 1ST OF APRIL CAUSE I WANT TO BE DONE WITH YOU..And she said that is correct the contract is cancelled for 1 April.So she said its done and CELL C come with this bull**** telling me otherwise.I can tell you what the solution is she can pay for that bill due to *** service and *** explaining..Cause she told me after 1 april i am ****N DONE.And you just tell me to give time so that it can be reviewed.why are you taking so long..but ONCE AGAIN the person that *****ed up doesntbpay for her *** its the customers problem LIKE ALWAYS.I want a sulotion by end of today thats final..Cause I am not paying due to your poor customer service that that girl gave me
Cell C
Cell C's reply08 Apr 2026, 12:09
Official
Thank you for your feedback. We acknowledge your frustration and sincerely apologise for the experience you have had.

Our support team has attempted to contact you. If possible, please provide an alternative contact number so that we may reach you.

We understand your concern regarding the cancellation of your contract and the information provided during your previous interaction with our agent. Once the investigation has been concluded, we will provide you with a clear and final outcome based on our findings.

Please be assured that this matter is being treated as a priority. You will be updated as soon as feedback becomes available.

Cell C | BM

Best regards,

Cell C
Cell C's reply09 Apr 2026, 08:49
Official
Hi Charleen Roberts,

We attempted to contact you at ***, but were unable to connect. Could you please provide an alternative number or suggest a better time for us to call?

Regards
Cell C | MP

Best regards,

CR
Charleen R's update09 Apr 2026, 18:57
Reviewer Update
Ag moeni met my *** praat ni man julle vokol gebel nie..my foon is nog heeldag op my..Jul Kan dam die grootste klomp *** prt..Ek se weer dai teef het mt my geprt wk haar gese nadat ****rak kla is wilnek vokol weet van nog betaal ni en syt confirm die donerse ding is gekanseleer...So weereens is vokol uit sorteer nie jul wil net als in jul guns laat val. Als moet nt jul way gaan ek vok die kliente dis n tiepiese CELL C
Cell C
Cell C's reply09 Apr 2026, 19:22
Official
Kindly be assured that we will follow up with our support team to ensure that you are contacted, and rest assured that your query will be resolved.

Regards,
Cell C | TD

Best regards,

CR
Charleen R's update10 Apr 2026, 05:42
Reviewer Update
ja aodra jul *** gepraat het skuif jul mens mos net aan
Cell C
Cell C's reply10 Apr 2026, 07:23
Official
Please rest assured that you will be assisted accordingly.

Regards,
Cell C | LD

Best regards,

CR
Charleen R's update10 Apr 2026, 07:58
Reviewer Update
please restasure that all you will be doing is talking *** and still just want your own way and the customer is always the asshole that ends up still with the same problem not resolved ur people cannot even explain proper but still the customer always ends up being the asshole..I sure hope that you guys LOOSE ALOT OF CLIENTS and that LESS AND LESS people would take out contracts with you.Because CELL C is a huge problem i am with the best cell phone providers atleast they know how to listen to the clients and sort out the problem not look for loopholes to make the clients still end up frustrated...you guys really SUCK!!!!And you going to say again O we tried to phone you but could not get hold of you!!!!Like you emailed and talked *** stating you phone but I had my phone with me whole day with no phone calls.
Cell C
Cell C's reply10 Apr 2026, 08:04
Official
We sincerely apologize for the frustration and inconvenience caused. This is not the level of service we strive to provide. We understand your concerns, and please rest assured that your query is being attended to. Our team will contact you to assist further.

Regards,
Cell C | LD

Best regards,

CR
Charleen R's update01 May 2026, 16:58
Reviewer Update
You beter tell me if this was the final ****n payment i am sick and tierd of USELESS COMPANIES LIKE CELL C that always just gets your way...If you deduct one more ****n payment there would be hell to pay...so the one that assisted here THAT WAS A TOTAL WAY AND A USELESS PERSON TO ASSIST. do ur work proper know and tell me cause i am heavenly ****ed at cell c that is so useless
Cell C
Cell C's reply26 Jun 2026, 18:37
Official
Dear Charleen TALJAARD,

We apologize for the delayed response.

We can confirm that the last debit order was processed on 30 April 2026.

Regards,
Nelly

Best regards,

CR
Charleen R's update27 Jun 2026, 07:46
Reviewer Update
o yeah Nelly

My responce was in May and you just say sorry for delay O please Cell C is a waiste of service providor why people still support you is crazy..You have so much complaints on help peter regarding pathetic service and the way you guys **** people out of their monies.So sad..I would not even be proud telling people that you work there.

I am so glad i am done with you cause i still say cell c suck the service suck.You guys cant even explain proper and in the rnd its still the customers problem even thou you guys suck in explaining properly but you sell this **** to us
Cell C
Cell C's reply28 Jun 2026, 08:52
Official
Dear Charleen Taljaard,

We sincerely apologize for the unpleasant experience you've had with us.

Upon reviewing your account, we can confirm that your contract has been cancelled. No further debit orders will be processed from your account.We understand your frustration and regret that your experience with us did not meet your expectations. 

Please accept our sincere apologies for the inconvenience caused throughout this process.

We appreciate the time you spent with Cell C and wish you all the best going forward.

Kind regards,
Cell C | NZ

Best regards,