Most useless operator at executive help desk

THE POWER IS IN MY HANDS. I HAVE FINALLY CANCELLED MY CONTRACT WITH CELL C, AS I CANNOT CARRY ON DEALING WITH *********** PEOPLE. JOSE, IF YOU EVER GET TO READ THIS, YOUR CALL CENTRE AND EXEC HELP DESK HAVE NO CLUE ON HOW TO DEAL WITH CUSTOMERS AND RESOLVE ISSUES. THE CARDINAL RULE IN ISSUE RESOLUTION IS EFFECTIVE COMMUNICATION- SOMETHING YOUR PEOPLE REFUSE TO DO. I HAVE YET TO TALK TO A SINGLE PERSON AT CELL C, WHO HAS BEEN ABLE TO RESOLVE AN ISSUE THE FIRST TIME ROUND. SKHUMBUZO NDHLOVO PROUDLY TOLD ME HIS POSITION IS ABOVE THAT OF THE CUSTOMER CARE MANAGER AT YOUR HELP DESK. TO DATE, HE HAS BEEN THE MOST USELESS CONSULTANT I HAVE DEALT WITH. IF HE HOLDS A MANAGERS TITLE, IT EXPLAINS WHY THE REST OF YOUR SUPPORT SYSTEMS ARE FAILING. I PITY ANYONE WHO CHANGES FROM ANOTHER SERVICE PROVIDER TO CELL C. THEY DON'T KNOW ABOUT THE POOR NETWORK COVERAGE, DROPPED CALLS, POOR CUSTOMER SERVICE, *********** STAFF AT CALL CENTER, FAILURE TO GIVE FEEDBACK AND SO THE LIST GOES ON.<br> AFTER MANY YEARS AND MANY COMPLAINTS TO HELLO PETER, I HAVE FINALLY DECIDED ENOUGH IS ENOUGH. CARRY ON DELIVERING YOUR ****PY SERVICE, AS YOUR MANAGEMENT ARE HAPPY WITH POOR PERFORMANCE. IT IS THE CELL C STANDARD