Most terrible service received

I received my upgrade on Tuesday 22.02.2016 already. Requested the sim swap and still nothing has happened. I have phoned the last 2 days and they just state that the sim swap department will phone me back. Thursday I get phoned at 07:45 in the morning after leaving instructions that they can only contact me on that line from 08:00. They phone me on 11.53 where I left my station to go to the rest room their idea of a re attempt is 60 seconds. 2nd phone call came through at 11.53. This is terrible service, then I phone back and am told I have to wait again until they phone me. What is that going to be another 48 hours??? <br> <br> I am paying for a phone which has absolutely no network service which is unusable... <br> <br> IF YOU READ MY COMPLAINT TAKE MY ADVICE DON'T EVER TRY TO GET CELL C TO DO A SIM SWAP THIS IS NOT THEIR STRONG SUITE. RATHER USE ANOTHER SERVICE PROVIDER!!!