Hellopeter
Share Your Experience
EB
Eric B

1 reviews | Active since Jan 2017

09 Mar 2023, 16:20

Most pathetic service EVER!!! -5 STARS if I could

Friday, 3/3/2023, I sent all documentation required to change over contract details, I was told 24 hour turnaround time. Monday, 6/3/2023, it gets changed to 48 hours. Tuesday, 7/3/2023, I was told that the current owner, my mom, needs to call in to asnwer security questions, which she did. Got told to send the documents AGAIN!!!

I then get told that they have been trying to get hold of me which is utter bullsh#@ because I haven't even received a missed call notification!!! I've spokem to numerous people at the call center and every person gives me a different story!!! I now need to wait another 48 hours, with it being Friday tomorrow meaning MAYBE Monday I will be assisted.

I can't believe that in todays day and age that something so simple can be so confusing and take so long!!!

Can someone from Cellc that actually gives a sh@# please contact me urgently with a solution!!!

0
Replies (7)
EB
Eric B's update09 Mar 2023, 17:48
Reviewer Update
I gave the case number, but let me explain myself AGAIN. My contract is in my mom's name currently. I have been EFT her the money every month. I want to take the contract and place it over in my name. Simple as that.
EB
Eric B's update10 Mar 2023, 13:09
Reviewer Update
Please note it is past 1pm on a Friday and still NO contact from you?!?
EB
Eric B's update10 Mar 2023, 14:00
Reviewer Update
See this is what is irritating me....apparently you have been teying to call me but I haven't even received missed calls nor missed call sms, I have to resend information over and over again. Are your departments not in contact with one a other?
Please call on:

*** before 14:30 or try:

***
***




EB
Eric B's update10 Mar 2023, 14:02
Reviewer Update
If you call on landline wait for operator and ask to be transferred to Eric
EB
Eric B's update10 Mar 2023, 15:42
Reviewer Update
I got sorted by a lovley lady in store Greenstone. Clearly your call center doesn't want to work! Pathetic. If I had to review again I'll give it a minus 5 stars still for no service at all!!!
EB
Eric B's update10 Mar 2023, 16:06
Reviewer Update
Just to prove a point....it took the lady in store 5mins to give me a answer. It took you lazy ones that sits behind desks a whole week with no feedback. All I have is a bunch of case numbers and reports that you tried to phone me, still waiting for the missed called notifications.
Cell C
Cell C's reply10 Mar 2023, 19:51
Official
We're pleased that you have received feedback and a conclusion to the query that you raised. 

^MP