MOST PATHETIC NETWORK, PATHETIC SERVICE GUARANTEED - A NIGHTMARE DEALING WITH CELL C – THEY ONLY CARE ABOUT DEDUCTING MONEY!!!

<p>OUR FIRST NIGHTMARE STARTED… OCT 2011</p> <p>WITH ONE OF OUR CONTRACTS ON A NOKIO 5230 – THAT WAS BOOKED IN AT WESTGATE BRANCH ON THE 12TH OF OCT 2011 FOR A SOFTWARE UPGRADE ECT. I WAS TOLD BETWEEN 5 TO 21 DAYS THE PHONE HAS TO BE BACK AT THEIR STORE. I STRUGGLED 4O DAYS BEFORE I FINALLY GOT MY PHONE BACK!! – EVEN AFTER SENDING MESSAGES TO 32353 TREVOR NOAH (WHO ADVERTISED AT THAT TIME ON TV TO “TALK TO ME” – “GOT A SUGGESTION OF COMPLAINT? TELL TREVOR, OUR CUSTOMER EXPERIENCE OFFICER, AND HE’LL TAKE IT TO THE TOP - WE NEVER EVER GOT ANY REPLY FROM TREVOR NOAH OR CELL C!!) - AT ONE TIME I WAS GIVEN ANOTHER CUSTOMERS PHONE!! – AT ANOTHER TIME MY PHONE WAS IN THEIR STORE BUT “BECAUSE OF A “BREAK-IN” THE NIGHT BEFORE I CANNOT GET MY PHONE… THEY ARE WAITING FOR THE POLICE TO COME FILE A REPORT FIRST!!” (THERE WAS NOTHING IN THE LOCAL NEWSPAPER ABOUT THE “BREAK-IN” AND NOBODY I KNOW HEARD ANYTHING ABOUT THIS “BREAK-IN”!) – THEN THE NEXT DAY MY PHONE WASN’T THERE!! EVERY TIME THE CONSULTANTS IN THE STORE MAKE COPIES OF MY PAPERS & WILL CONTACT ME!!! NOBODY EVER CONTACTED ME!! I WAS TOTALLY IGNORED!!! THEN THERE WERE THOSE TIMES WHEN I ENTERED THE STORE & ALL THE CONSULTANTS WENT TO THE BACK OF THE STORE & LEFT ME ALONE IN THE STORE & BECAUSE I DIDN’T LEAVE ONE CONSULTANT HAD TO COME & ASSIST ME!!! !!! IF IT WASN’T FOR RAHABA AT CUSTOMER SERVICES, WHO I GOT HOLD OF 36 DAYS LATER, WHO PUT SOME PRESSURE ON KELVIN, THE MANAGER, WHILE I WAS IN THE STORE, I MIGHT HAVE NEVER GOTTEN MY PHONE BACK!! I AM AWARE THAT THE PHONE WAS GIVEN TO ANOTHER CUSTOMER…!!!! WESTGATE BRANCH NEVER APOLOGISED FOR THEIR USELESS, DON’T CARE, LYING & PATHETICE SERVICE!!! WE CANCELLED THIS CONTRACT WHEN IT EXPIRED ON THE 18TH OF NOV 2012!</p> <p>OUR SECOND NIGHTMARE…. NOV 2011 (TAKE NOTE WE WERE STILL BUSY SORTING OUT THE FIRST NIGHTMARE WHEN THE SECOND ONE STARTED!!!</p> <p>WHEN WE UPGRADED OUR LAST 2 CONTRACTS FROM CONTROL CHAT 100 TO CONTROL CHAT 200 ON THE 9TH OF NOVEMBER 2011!!</p> <p>FROM DAY ONE BOTH CONTRACTS WERE BILLED THE WRONG AMOUNTS!!!!</p> <p>THE 1ST STATEMENTS WE RECEIVED ON BOTH CONTRACTS SHOWED THAT WE WERE CHARGED FOR CASUAL CHAT 100’S & WE WERE NEVER ON CASUAL CHAT 100 CONTRACTS!!! AN E-MAIL WAS ALSO SENT TO CUSTOMER SERVICES FROM A CONSULTANT AT THE STORE!! THE MONEY WAS NEVER CREDITED BACK TO US & WE WERE TOTALLY IGNORED REGARDING THIS!!!</p> <p>THE 2ND STATEMENTS WE RECEIVED ON BOTH CONTRACTS WE WERE BILLED MORE THAN THE REQUIRED R400!!!</p> <p>THE 3RD STATEMENTS WE RECEIVED ON BOTH CONTRACTS WERE BILLED MORE THAN THE CONTRACT AGREEMENT OF R200 ON EACH CONTRACT! ….</p> <p>BOTH CONTRACTS WERE BILLED INCORRECTLY FOR ALMOST THE REST OF THE 24 MONTHS!!! THE STATEMENTS FOR THE LAST 9 MONTHS WERE NEVER CORRECTED!!!</p> <p>ANOTHER COMPLAINT WE ALSO HAD ON ONE OF THE CONTRACTS WAS THAT THE BIS / BES SERVICES WAS NOT ACTIVATED EVERY MONTH & WE THEN HAD TO CONTACT CELL C TO ACTIVATE THE SERVICE!!!</p> <p>BEING FRUSTRATED WITH DEALING WITH CUSTOMER SERVICES, GOING INTO THE BRANCH (THE DRIVING UP AND DOWN, THE TIME I/WE HAD TO SPEND AT THE BRANCHES & ON THE PHONE) FOR NOT CORRECTING THE CONTRACTS/STATEMENTS & FOR NOT GETTING SOME OF THE MONEY CREDITED BACK TO OUR BACK ACCOUNT, WE HAD ENOUGH & IN AUGUST 2012 WE DID MAIL CELL C CUSTOMER SERVICES INFORMING THEM THAT WE STOPPED THE DEBIT ORDERS & ARRANGED TO PAY THE MONEY OURSELVES.</p> <p> MONTHS BEFORE BOTH THE CONTRACTS EXPIRED (Expired date 6 Jan 2014) WE MAILED THE CUSTOMER SERVICES & WENT TO THE BRANCH TO CANCEL BOTH THE CONTRACTS BUT WE WERE TOLD THAT WE CAN ONLY CANCELL ON THE 6TH OF DECEMBER 2013!!! - ON THE 6TH OF DECEMBER 2013 WE WERE ASSISTED AT WESTGATE BRANCH WITH FILLING IN THE CANCELLATION REQUESTS FORMS TO CANCELL BOTH THE CONTRACTS!</p> <p>PLEASE NOTE: OUR CONTRACTS HAD EXPIRED AFTER 24MONTHS – WE DID GIVE 30 DAYS NOTICE THAT WE WILL NOT BE UPGRADING BUT THAT WE ARE CANCELLING BOTH THE CONTRACTS!</p> <p>ON THE MORNING OF THE 31 OF DECEMBER 2013 WE WENT TO CELL C AT THE WESTGATE BRANCH TO GET THE LAST & FINAL TOTAL DUE BY US – WHICH WAS ASSURED TO US! THEN WE WENT TO NEDBANK & PAID THE LAST R400 CASH INTO THEIR NEDBANK ACCOUNT.</p> <p>BUT THIS NIGHTMARE DOES NOT END WITH CELL C!!</p> <p>WE RECEIVED ANOTHER STATEMENT AT THE END OF JANUARY 2014, STATING THAT WE STILL OWE THEM R400?? CELL C CONTACTED ME AGAIN REGARDING THIS & THE MORE I EXPLAINED TO THEM THAT WE DON’T HAVE A CONTRACT WITH CELL C ANYMORE, THE MORE THEY WERE HARRASSING ME ABOUT A CONTRACT!!</p> <p>FOR 2 MONTHS NOW MONEY WAS DEBITED OUT OF OUR BANK ACCOUNT WHICH WAS NOT AUTHORISED BY US. WE WENT & REVERSED THE MONEY. QUERRIED THIS & THE BANK GAVE THE CONTACT DETAILS. VERY UPSET TO FIND OUT IT WAS CELL C WHO HAS NO AUTHORIZATION TO DEBIT MONEY OUT OF OUR BANK ACCOUNT! </p> <p>MESSAGES IS NOW BEING SEND TO GO PAY THE CELL C ACCOUNT FOR A TOTAL OF R2532-81 AS WELL AS FOR SMALLER AMOUNTS? THE LAST MESSAGE THAT WAS SENT ON THE 14TH OF MAY 2016 SAYS “TO AVOID POSSBLE ACTION FROM BEING TAKEN IN 7 DAYS ON YOUR CELL C ACCOUNT PAY R277”. NOW WE HAVE BEEN HANDED OVER TO LEGAL DEPARTMENT BECAUSE OF CELL C BRIDGING THEIR OWN CONTRACTS ????!!!!????!!!!????!!!!????!!!!</p> <p>WHEN CLIENTS NEEDS CELL C TO ASSIST THEM WITH THEIR COMPLAINTS & CELL C WAS IN THE WRONG – THE CLIENTS GETS IGNORED!!!! BUT WHEN THE CLIENT DOESN’T PAY ON THE DAY & TIME…. THEN YOUR SIM GET IMMEDIATELY STOP/BLOC****!! THEIR CUSTOMER SERVICES IS ***********- THE LACK OF HUMANITY, THE LACK OF CARE & PROFESSIONALISM – IT’S DISGUSTING & PATHETIC!!!</p> <p>…..AND I’M AFRAID THAT I MIGHT JUST HAVE AN HEART ATTACK OR A STOKE IF I EVER HAD TO SPEAK TO ANYBODY AT CELL C EVER AGAIN!!!! SO PLEASE DON’T CALL US – SEND E-MAILS PLEASE!</p> <p>…AND THEY NEED TO PLEASE WRITE OFF THE AMOUNTS THAT THEY MESSED UP ON & WE NEED FEEDBACK IN WRITING TO SAY IT HAS BEEN RESOLVED!</p> <p>BEING LOYAL CUSTOMERS OF CELL C FOR ABOUT 10 YEARS & THIS IS THE SERVICE WE GET????</p> <p>OH AND YES’ WE HAVE PROOF OF MANY E-MAILS SEND TO CUSTOMERS SERVICES, HEAD-OFFICE ETC. LOTS OF NAMES OF THE PEOPLE WHO ASSISTED US , PHONE CALLS THAT WAS MADE, DATES & TIMES SPENDING AT WESTGATE BRANCH & KEYWEST BRANCH, REF NR’S ETC.</p> <p>CELL C’S LOGO MUST CHANGE TO “JUST PAY DA MONEY!!!” “THAT’S ALL WE CARE ABOUT – WE DON’T CARE ABOUT OUR LOYAL CUSTOMERS OF MANY YEARS!!!”</p> <p>OH HELL NO!!! DON’T EVER JOIN CELL C!!! THEIR CUSTOMER SERVICES IS *********** - THE LACK OF HUMANITY, THE LACK OF CARE & PROFESSIONALISM – IT’S DISGUSTING & PATHETIC!!!</p> <p>I DON’T KNOW IF OUR NIGHTMARE IS EVER GONNA BE RESOLVED!!! WE ARE SO FRUSTRATED WITH CELL C!!!!</p> <p> </p> <p> </p>