MOST PATHETIC CUSTOMER SERVICE EVER
<p>On 18/10/2016 orderd a lte sim only package via cellc's website, order o ********** 4d0. After calling the call centre and being tranferred in a circle from call centre agent to call centre agent for almost an hour.on Friday trying to find out the the status of my order which no one can seem to find on their sytem, I gave up. Tried a new approac today, cell c's online chat, Lerato who tried to help me could also not find my order, after trying to drag a solution out of her she said she would get her team leader to contact me, After asking who would be contacting me twice she simply sais she will send me an email and cut the chat connection, in the same way you would drop the phone on somebody. I now still dont know where my order is, Do I have an order?, should I re order, will I then get two devices. Cell C please sort out your processes, sytems and absolutley rude and *********** staff members, I am already regretting my decision to sign up with cell c</p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
