JD
Janine D

1 reviews | Active since Jan 2018

25 Jan 2018, 15:20

Most *********** and rude call centre ever

This is my last contract with you, if i can cancel it i will with immediate effect.

Imagine for late payment fees i was always charged the month following if i dont pay extra money when paying my account directly instead of debit order.

But the LPF for October was charged in December just imagine.

Then i am told I owe and my line was off almost the entire January because Getmore took money in error so I was penalised.

to top the cherry Cellc c is taking LPF for December when they were paid the 23.12.17 and money reflected on the 28.12.17. I will never ever refer anybody to cellc and i will never ever take an upgrade or any of your products ever again. Tomorrow when I pay your money and you activate my line i am going to port to Telkom instead, and Cellc card can lay around and even get lost i dont care i will just make sure I pay your money but never ever use your service ever again. Thanks for the **** service from the contact centre as well, please train your agents to listen to the customer instead of wanting to talk and speak without listening.

0
Replies (2)
Cell C
Cell C's reply25 Jan 2018, 15:30
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN

Cell C
Cell C's reply26 Jan 2018, 08:33
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN