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zendi houghton - hawksley

1 reviews | Active since Dec 2015

04 Feb 2016, 10:51

MORE THAN TWO MONTHS AND STILL NO RESOLUTION

I cannot believe that this leads me to once again a THIRD complaint on Hello Peter as the First Hello Peter person i dealt with left me hanging and kept ignoring my emails!<br> I have a bill outstanding of R4000 from Cell C as a result of negligence of staff at Cape Gate Cell C!!!<br> Moses Mo***eng advised me the previous time that we corresponded via email that there is a further R2000 for me to pay and that head office have knocked off R2000 off the bill for goodwill.<br> I am however not happy with this as i feel if the staff at cape gate was competent enough then i would not sit in this situation in the first place!<br> I am disgusted in the manager of cape gate cell c store that just told me there's unfortunately nothing she can do for me and i must just pay this account.<br> I want action taken against her and she needs to take responsibility from her store for this as well!<br> I do understand that its usage as well therefor i am willing to pay R1000 but NO MORE as this incident is NOT MY FAULT! to make matters even WORSE i had debits going off R100 a month for a service that i cant even use because Cell C ****ed it up! i am VERY UPSET and i want this resolved TODAY!!!

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Replies (1)
Cell C
Cell C's reply04 Feb 2016, 11:06
Official
Hello hawkslez,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN