More than a month & still unresolved

Here is a link to my first complaint: http://hellopeter.com/cell-c/complaints/billed-for-insurance-cancelled-two-months-prior-***<br> <br> Here is the second complaint: http://hellopeter.com/cell-c/complaints/deducted-another-months-insurance-***<br> <br> I want to be contacted by someone who can resolve this ASAP! I only get contacted by Funiwe when I post here. Last contact with her was a day AFTER you said she'd be in touch & that was a week ago. <br> <br> How long does a refund take? <br> <br> Funiwe Hintsho is an Executive Client Liaison Desk Consultant. I want her up superior or higher to contact me. It seems all she's done in the two weeks since making contact is confirm cancellation took place & send two emails.<br> <br> Your accounts department is an absolute joke! I have told, & will tell, everyone I come across about this despicable lack of service.