More than a month and no feedback or communication

I took my phone to Cell C, The Grove after the device started having electronic distortions on the screen. The person that booked the phone seemed to still be training and I waited patiently while her work was checked over and over. A few days after submission, on the 19th of February, I received a quote to the amount of R1 297.25 for a phone with a value of approximately R1 800. When I asked why it is not covered by the warranty I was told that the damage was due to physical damage. Knowing that I won't be able to proof otherwise I asked why it is not covered by my insurance. The response was that they don't have my insurance details. This took me having to go back to the branch to complete a claim. I then got another quote via sms on the 14th of March stating the same amount. When I enquired why the same amount is being charged I was told that CSurance was supposed to phone me to discuss my excess. I then phoned them and was told that the excess is R150 to be paid into their account. Thereafter I will receive feedback re the repair. It's now two days after payment and still no feedback. I hate that my time and money is being wasted like this!