More than 5 week of.....nothing.

<p>Useless! This is CellC in a nutshell. I gave my son's phone in for repairs nearly six weeks ago. Since then nothing, regardless of personal visits to the branch, numerous phone calls to their customer line, pulling my hair out and the rest going gray. They pretend to follow up...and nothing. They make promises on threats of death...and nothing. The day I gave in my phone was unfortunately the same day that they transferred to a new system. </p> <p>Finally this morning after more hysterics(theirs not mine), grave threats(theirs not mine) and randomized name calling I received an email that my "quote" is ready and to phone their repair centre to accept. I phoned customer line, was duly transferred to the repair centre with the obligatory canned music...and waited...and waited. Got cut off, phoned again, went through the whole painful palaver again...finally got through to a lady that told me I have to pay first and when they have received the proof of payment will carry on with repairs. The damage? Nearly R1800.00!!!!! It's only a cracked screen for crying out loud!</p> <p>Now I ask the lovely person reading this, after all this pain and suffering, should I just roll over and pay or hope for divine intervention(replace with 'hellopeter'). I seriously feel that after such a lenght of time they should replace said phone completely and publish a heartfelt apology in all the national news agency papers...front and centre! </p> <p>Elsabe Schoeman</p> <p> </p> <p> </p>