1 reviews | Active since Mar 2014
More than 2 Years after first complaint and still signal issues
Submitted a complaint to Cell C more than 2 years ago about signal issues in my area. Not only did those signal issues cost me R100k in prize money (from a Cell C comp, in which they could not reach me because the signal was down) , it is now off more often than not. They asked my legal team for proof that there are signal issues here, and proof was supp**** in the form of a website indicating downtime. The proof is growing on a daily basis, and yet Cell C just does not care. It has now come to a point where I do not buy Cell C data anymore, because what is the use of having data when you cannot use it? I still have my number though, and I would like to receive and make calls, but alas, it seems like Cell C is now punishing me. In the 10 Days it has been October, I have had 96 Hours of downtime. Cell C, I know you are upset because of the website that I published to show others how much downtime your "award winning network" has, but to be fair, you asked for proof, I gave you proof. So please, sort this out, it is getting ridiculous now.
Good morning Adele
We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Good morning Adele
We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Hi Adele
Please be advised that Lungile could not get hold of you on your contact numbers. However, she sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Hi Adele
Please be advised that Lungile could not get hold of you on your contact numbers. However, she sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
