AH
Alitha H

1 reviews | Active since Apr 2026

19 Apr 2026, 18:57

More tereible service and complications from Cell C

So I wrote a review on Hellopeter about Cell C and after struggeling to get answers/explanations from them about outstanding amounts they say I have, for almost 8 months, they suddenly contact me the very next day. Finally the communication is not at my own expense and finally I speak to someone who tries to answer my questions and explain an outstanding amount to me that nobody else can understand, because wich cellphone company with whom you've had a monthly contract with, for more than two years, suddenly bill you for services 2 MONTHS later?? Then they give those services broad unexplainable names like "content services". How are these services suddenly charged two months later if you have had them every month from day 1 and paid them monthly?? But after ALL that, and them admitting to not informing me of any of this when I cancelled my contract and apologizing for poor communication, I cant just even pay them and settle it, because they handed me over to Nudebt. Now they tell me that it is not in their control anymore and now I have to sort it out with Nudebt. They can't even tell me what the outstanding amount is anymore or how much interest it has accumulated while not communicating with me. They only give me Nudebt's contact details. Now I have emailed Nudebt and have not received any response after 3days but they have debeted my account with an odd amount!! So even more POOR communication and companies that's just after your money!!

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Replies (2)
Cell C
Cell C's reply20 Apr 2026, 07:22
Official
Dear Alitha Heukelman,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the frustration, inconvenience, and stress this situation has caused, particularly regarding the poor communication you’ve described.

We would like the opportunity to look into this matter further on your behalf and assist where possible. Your query has been referred to our team, and we will be in contact with you to provide further assistance.

Once again, we sincerely apologies for your experience and appreciate you bringing this matter to our attention. Your feedback highlights important gaps that we need to address in order to improve our service. 

Kind regards,
Cell C | TM 




Cell C
Cell C's reply22 Apr 2026, 07:20
Official
Dear Alitha Heukelman, 

Please note that we have sent you an email requesting proof of debit, as well as a copy of the email you sent to NUDEBT.

Kindly provide the requested documents at your earliest convenience so we may continue assisting you.

Case Status: Pending 

Kind regards,
Cell C | TM