More shockingly bad service
<p>Very Poor service</p> <p>On 6 Nov I went to Bayside Cell C to hand in a broken Huawei P8 Lite.</p> <p>Ruan said it will take 7 to 21 days to repair. On 16 Nov I received a sms to say that Bayside would phone me when the replacement phone was in store.</p> <p>I phoned Bayside on 19 Nov at 13:39 to enquire about the phone. After a long mix-up I eventually spoke to a Cell C lady that told me she would phone me back immediately. AND YES I AM STIL WAITING!!!! 24 Hours later nothing!</p> <p>I am no longer shocked that Cell C employs staff with such low work ethics. It seems to be the norm and low standard that they expect,</p> <p> </p> <p> </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
I just had a call from Patrick at Cell C customer care. He apologised for the lack of service I received. He then went on to explain that the exchanged phone was not at the store yet and it was still in transit, When I asked when the phone would be in store he answered perhaps this week but maybe next week. This is a joke as I regularly purchase goods and have it delivered and it never takes more than 3 days. Cell C must change their courier service.
This is another example of the low work standards Cell C has.
I just had a call from Patrick at Cell C customer care. He apologised for the lack of service I received. He then went on to explain that the exchanged phone was not at the store yet and it was still in transit, When I asked when the phone would be in store he answered perhaps this week but maybe next week. This is a joke as I regularly purchase goods and have it delivered and it never takes more than 3 days. Cell C must change their courier service.
This is another example of the low work standards Cell C has.
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Yes and I shall put Patrick on a hellopeter complaint as soon as my 5 day period for complaints expire.
Yes and I shall put Patrick on a hellopeter complaint as soon as my 5 day period for complaints expire.