More of the same incompetence from Cellc

I sent an email to the CellC team on 3 November 2019 querying the price increase on my account which I was not forewarned about. When I signed the contract, the package was R290 per month, yet I have been debited R322 for the past year now.

My email to their team was to request a copy of my contract so that I can see whether there was any clause mentioning that my account may be subject to a price increase. I only received a reply today indicating that the matter is only now being escalated.

Does it truly take this many weeks to find a contract? How *********** can this company possibly be?

This is not my first bad experience with CellC, nor my second, nor third. There have been two occasions were I was mischarged and it took them months on both occasions to refund me. A more recent issue was when I took out a package that was advertised to include a free mobile router. The delivery did not include the router. When I queried it, they gave me a very specific branch where I had years ago opened up my first ever CellC account, in order to claim the router. I had at this stage already moved to a different city and could not make it to that particular branch. They were not willing to make any exceptions for me in this regard. I ended up not getting my free router and had to purchase one seperately through a different company.

Honestly, where do they draw the line on incompetence and pathetic customer service? Are you guys seriously so unconcerned with the image you put out of your business that one has to post on Hello Peter just to get a response to a query? I can guarantee I will never be taking out another contract with CellC once this one ends, and I will be using my social media presence to tell South Africa about my horrible experiences with you guys.

For anyone reading this, do NOT go with CellC. I have taken an uncapped internet package with RAIN for R299 per month and can guarantee a stress-free experience with them. They tend to their emails and tickets promptly and actually care about customer satisfaction. In fact, they have undercharged me on 2 occasions because of something as simple as bad signal for a few hours. CellC on the other hand will give ****ty service and then overcharge you. Choose your service provider very carefully.