More dissapointments from cell c

I ddnt think service from cell c can go even lower, they lost network coverage and advised us to take devices back for assessment so they can cancel the contract, I've just called repairs and they haven't received the device, the courier company cannot track it, and the store ( cell c LEPHALALE) do not have it either. So my device is actually in limbo?? My reference is USELESS. DISSAPOINTED