MN
Magda N

1 reviews | Active since Mar 2009

31 Oct 2017, 08:57

Monthy Data bundel , need to be reloaded 5 times a month

Cell C is advertising a WhatsApp data bundle for R12.50 a month, they are lying we have to reload the data bundle every week , my husband and daughter is using this Cell C data bundle but the past 2months we need to reload the bundle every single week, how can you keep on lying like this to your customers? you still advertise this bundle but you make it expire every week, so the R12.50 bundle actually cost R62.50 it will be cheaper to get data from MTN. don't advertise stuff if you can't deliver this is called BAD SERVICE and then when you call us your customer service agent is sooo rude. this is not acceptable if you can't do the R12.50 bundle anymore you need to at least inform your customers.

0
Replies (2)
Cell C
Cell C's reply31 Oct 2017, 09:11
Official

Good morning Magda

The WhatsApp bundle decreased from 1.2GB to 600 MB and SMSes were sent to customers notifying customers about the changes. Please visit https://www.cellc.co.za/cellc/productchanges for more information.

Regards

Cell C | PN

MN
Magda N's update31 Oct 2017, 09:39
Reviewer Update
No one I know got an SMS from Cell C to inform them about this, and why is my whole family and all my friends that is using this bundle not having this problem? Their bundles last the whole month? This is a monthly bundle , why is there now something about only so much data in the bundle? is a monthly bundle not suppose to last a MONTH??