DG
Deloshni G

1 reviews | Active since Jul 2011

12 Feb 2016, 09:53

Monthly charges on cancelled contract

Early last year our Cell C 3g contract expired and we were continuously billed. The contract amount even changed t over R100 more. In May 2015 an amount of approximately R1300 was paid as a settlement amount and the contract was supposed to be cancelled. This month we received a notice of more than R2000 which needs to be paid for the cancelled contract which we are clearly still being billed for.<br> <br> Needless to say, it is impossible to get any assistance at the call centres if you are lucky enough to find a live body who answers you after holding on for more than an hour

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Replies (1)
Cell C
Cell C's reply12 Feb 2016, 10:17
Official
Hello deloshni99,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN