TT
Thabang T

1 reviews | Active since Jun 2013

07 Nov 2016, 16:09

Monthly and Constant Disconnection due to Arrears that are not clearly explained.

<p>Upon completion of my contract i was moved to a month to month contract. What i Find Extremely frustrating is that i had to contact Cell C Numerous Times in order to be advised as to why exhorbitant amounts of money are debited from me. I was eventually advised on the reason having waste Hundreds of Rands. Now I face a new Challenge in being Billed Extra when i was advised that i will only pay for the limit advised on the the month to month contract. I have now been disconencted from the Network because i am in "arrears" and this is not the First time that this has occured. The debit order of R191 went through as agreed upon. Now i am in arrears of R156.49. </p> <p> </p> <p>I cant even contact Cell C as i hae been totally disconencted from the Network. Not Happy at all!!! </p> <p> </p> <p>This is beginning to sound like pure ******ion. This is making me consider using this network and upgrading strongly. </p>

0
Replies (2)
Cell C
Cell C's reply08 Nov 2016, 07:11
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply14 Nov 2016, 09:35
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN