Month to month made obsolete

The consumer protection bill states that prior to 90 days before I contract end, it needs to be discussed with consumer. Which they did in November and we agreed after contract, month to month is acceptable. Know when I go in to the depot, as the emails and phone calls are not working, I was told they would investigate and return with a verdict. Email sent I must still pay the difference no recognition of what was said. According to the company they stopped month to month and made every account 24 months without any notification to state what they are doing to my account. So when I asked what do they do, I as told they would recover the recording. So when I asked where is the audio, the say they don't have it. And I am excepted to pay the account difference even if I cancel. What to do now? Do I take it up with the consumer act.