Month to month contract that cell C automatically converted to a 24 month contract without my consent

Absolutely disgusted by Cell c. Signed up for a month to month contract,then when I call to cancel they inform me that I have been ‘automatically’ converted to a 24 month contract .This was done without my consent,written or verbal.So how can you possible make this decision without the customers consent?

Have even retrieved call recordings whereby the assistant says it’s a month to month contract and I repeatedly questioned the cancellation process.

I have now been asked to pay for what’s remaining of the 24 months in order to cancel.

My statement also clearly states that I am on a month to month contract and I should contact cell c to upgrade or renew the service as there as no device or package commitment fees.

Please see response and reference number for query below.

Dear Cell C customer,

please receive feedback for case no. ***

We have updated our terms and conditions to include an early cancellation penalty, which will be effective from 2021-11-01. Please click here https://www.cellc.co.za/cellc/subscriber-agreement to view our updated terms and conditions, which also outline your options regarding any changes to our charges. Please call us on 084 135 or email *** should you have any questions.

Cell C

Please rectify this