MONTH TO MONTH CONTRACT *******LY CHANGED TO A 24 MONTH CONTRACT NOW I MUST PAY A CANCELLATION FEE FOR A 24 MONTH CONTRACT

I called the Customer Service and Cancelation Lines on 23 November 2022 to give notice of my intention to cancel my month-to-month sim only data contract with Cell C. To my shock I was informed that my contract is no longer a month-to-month contract and that because Cell C have changed the Terms and Conditions of my Month-to-month contract to a whole 24 Month Contract I now have to pay a Commitment Fee that is equal to the duration of the 24 Month Contract that I DID NOT ENTER INTO WITH CELL C VERBALLY OR IN WRITTEN FORMAT us to March 2023.

THIS IS UTTER NONSENSE! IT IS DAYLIGHT ROBERRY AND IS IN CONTRAVENTION OF THE CONSUMER PROTECTION ACT. IT IS ******* TO CHANGE A MONTH-TO-MONTH CONTRACT INTO A 24 MONTH CONTRACT AND THEN EXPECT THE CUTOMER TO PAY A PENALTY THAT IS EQUAL TO 24 MONTHS WHEN THE CUSTOMER WANTS TO CANCEL THE CONTRACT. THIS IS NOT A LEGAL TERM OR CONDITION AND IS IN CONTRAVENTION OF THE CONSUMER PROTECTION ACT.

IT IS EVEN WORSE WHEN THE NETWORK STRENGTH IS POOR AND YOU ARE FORCED TO CONTINUOSLY ROAM ON OTHER NETWORKS IN ORDER TO HAVE A DECENT CONNECTION.

I have had multiple telephonic engagements with the customer services department and the cancellations department (June - July 2022) and this month (November amongst other contact dates) where it has been confirmed that I have a month-to-month agreement with Cell C.

My monthly statements clearly state that my original contract period has ended and that I am on a month-to-month contract. Furthermore, I have no outstanding device commitments with Cell C. I refuse to pay a cancellation amount that is more than my usage amount (Pro-Rate) or more than 1 (one) month's installment for early termination as I have a standing month-to-month agreement that I am well within my rights to cancel.

I have requested to be called by the relevant manager or official and I have not received a call as yet. Kindly assist with the immediate cancellation of my contract.

I have never entered into a contractual agreement (Verbal or Written) to extend my month-to-month agreement/contract to March 2023 as stated by the consultant that communicated with me. Making a demand that I make a payment up to and /or including March 2023 is ******** and amounts to bullying and theft which I will not accept.

There is no outstanding amount or commitment fee that is due to Cell C from me. This is because any outstanding amount would be based on my Pro-Rata usage of the service and nothing else.

PS. WHAT RECOURSE DO WE CUSTOMERS HAVE WHEN MONTH-TO-MONTH CONTRACTS ARE *******LY CHANGED TO 24 MONTHS AND WE ARE THEN FORCE TO PAY EXORBITENT CANCELLATION FEES WHEN WE DID NOT EVEN LEGALLY ENTER INTO THOSE CONTRACTS (CONTRACT *******LY CHANGED TO SUIT CELL C)