Month to Month Contract - ********** 994

The most horrible service from Cell C, called Cell C to cancel my month to month contact Connecta, and I was told I need to provide them with 30days notice on a month to month, I did not sign up for 24 month contract to avoid this, I wanted to be flexible to cancel when I want on top on that, hoping this transition will be better, I signed for on online deal for R599 received my sim card on Monday hoping to move my old number to this number, and I was told, I can only do it after a month. Wow

I have been begging Cell C to give me a settlement amount or what's due on my account, to pay them, I have been sent from pillar to post by their rude agents

I want to cancel to cancel both my contracts and my numbers immediately with Cell C. This is not a service to give to a customer that even wants stay with you anyway...

Why aren't you following the below policy as per the act: Cell C said it amended its subscriber agreement to be CPA compliant prior to the implementation of the CPA.

Customers are entitled to cancel their subscriber agreements prior to the expiry date, it said.

“With regards to early cancellations, Cell C has introduced a reasonable cancellation penalty which is linked to the value of the goods supp**** to the customer.

“In addition to the cancellation penalty, the customer will remain liable for all subscription charges and usage fees that have been billed, but not yet paid by the customer,” Cell C said