Monies paid not reflecting on account

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Review of Cell Fix AC Abby C 11 reviews | Active since Feb 2018 21 Nov 2023 at 19:36 Monies not on account that was paid Today I received a call from cell once again regarding the same contract. I took this contract in March 2022 when the contract amount was R397. R397X8 which is for the months from April 2022 till Nov'22 is a total of R3176. From Jan'23 I paid R400 Feb'23 I paid R400 and Mar'23 I paid R450 which totals to R1250. From May'23 till Nov'23 I paid R500 this totals to R3500. So this totals to R3500. Adding all these R3176+R1250+R3500=R7926 that I paid. The ref used was ********** then ********** this is after I was told to use the cell no then I was told to use the statement ref which is **********31 whici I have done. I also phoned in more then once to ask them to cancell the debit order as I'm paying cash which they said they will do. I called again as I saw they still debting the account. I was adviced to pay 5 days prior to the debit order then the debit order will not run. Today I received a call telling me that the debit order is still active when I checked my bank account my account is in arears of R8680 because of cell c debting not once but 3 sometimes 4 times in one month the bank charges R150 per debit order being reversed. I have asked for a recon they rather send me a transaction list which is totally different from a recon. I have requested a statement reflecting all payments made they send me statements every month that I cannot open. This I have notified them about aswell as usual no response. They need to tell me what was the original contract amount and what I'm currently paying for because cinch Jun'23 I have not received the monthly airtime or data from cell c and yet I'm paying R500 a month on a contract that is R397 so where is the money going to that I'm paying extra and please tell me and explain what I'm paying for cos it's like paying every month for petrol and no petrol is received. This is not fair and they also need to advice who is going to pay all those charges on my bank account