Money wasted

<p>I booked my Samsaung S4 in for repairs at the Cell C Menlyn Branch on 10 September this year. The shoddy service started there. I later recived a message from C-Repair to say my phone had been looked at and was verbally given a quote of R5000 (this to fix the charging port...ludicrous!!). I was then told to contact the fabulous C-Surance. After calling and callling I finally got through and was told that the claim had never been registered by the consultant at Menlyn Cell C...after being told all I would need to do is to wait for the insurance to contact me. C-Surance said that they would e-mail the claim forms to me...I still have not received these forms and luckily Menlyn Cell-C did e-mail them to me after I aksed them whether they had forwarded my claim. I followed up shortly after sending through the claim form and was told C-Surance is waiting for an expenditure report. When I called again a few days later I was told the same and that the consultant would get back to me as the report would be finalised within the next few days. Last week I tried for two days straight to get hold of the call centre, as the consultant has never gotten back to me. Today when (after waiting for at least 30 mins for someone to answer) I spoke to a consultant I was asked again for me repair reference number (this after she put me on hold for 10mins as she was "checking the expenditure report"). Had I been able to get through to the call centre last week, I would have cancelled this useless insurance policy before my next premium was dedcuted. I have requested that my policy be cancelled with immediate effect and that I be refunded my last premium. In addition I would like my phone sent back to Cell C Menlyn as soon as possible. C-Surance...train your call centre people better..especially how to be friendly over the phone..and please start hiring more people! An average wait time of 30 minutes is just not acceptable!</p>