SS
Sakeeenah S
1 reviews | Active since Dec 2020
14 Jun 2021, 10:45
Money Takers
Again I'm being disappointed my my network provider. Been with them for 3 years and this is how they treat their customers. I've never missed a payment and never had any issues with Cell C. I called in on the 7th to fix my payment that I made and it now been 5 working days and no one has come back to me with any feedback. I'm taking this further as my life has now been interrupted by this event. I'm also not renewing any of my contracts after this event as it's not an experience I'd like to go through.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
14 Jun 2021, 12:29Good day Sakeeenah
Thank you for contacting us.
Kindly advise on how you would like to fix your payment.
We would like to assist.
^YM
Thank you for contacting us.
Kindly advise on how you would like to fix your payment.
We would like to assist.
^YM
Cell C's reply14 Jun 2021, 12:29
Official
Good day Sakeeenah
Thank you for contacting us.
Kindly advise on how you would like to fix your payment.
We would like to assist.
^YM
Thank you for contacting us.
Kindly advise on how you would like to fix your payment.
We would like to assist.
^YM
SS
Sakeeenah S's updateReviewer Update
14 Jun 2021, 12:35I have send a proof payment through to ***. I also send a proof payment through so an agent called Siyabonga Mabasa. I was told my payment could not be located for May and was asked to send proof of payment on the 7th and 8th. I called yesterday that it could still not be located. Also due to this payment not being located I was debited for 2 months worth of payment. Which is 2900 and some odd Rands. I just need this fix and my money refunded.
SS
Sakeeenah S's update14 Jun 2021, 12:35
Reviewer Update
I have send a proof payment through to ***. I also send a proof payment through so an agent called Siyabonga Mabasa. I was told my payment could not be located for May and was asked to send proof of payment on the 7th and 8th. I called yesterday that it could still not be located. Also due to this payment not being located I was debited for 2 months worth of payment. Which is 2900 and some odd Rands. I just need this fix and my money refunded.
Cell C's replyOfficial
14 Jun 2021, 14:40Thank you.
We are looking into this issue and hope to resolve it promptly and accurately.
We will be in touch.
^YM
We are looking into this issue and hope to resolve it promptly and accurately.
We will be in touch.
^YM
Cell C's reply14 Jun 2021, 14:40
Official
Thank you.
We are looking into this issue and hope to resolve it promptly and accurately.
We will be in touch.
^YM
We are looking into this issue and hope to resolve it promptly and accurately.
We will be in touch.
^YM
SS
Sakeeenah S's updateReviewer Update
14 Jun 2021, 14:50Thank you
SS
Sakeeenah S's update14 Jun 2021, 14:50
Reviewer Update
Thank you
Cell C's replyOfficial
14 Jun 2021, 14:52Always a pleasure.
^YM
^YM
Cell C's reply14 Jun 2021, 14:52
Official
Always a pleasure.
^YM
^YM
SS
Sakeeenah S's updateReviewer Update
18 Jun 2021, 11:14Hi YM
Yet again I'm still waiting for feedback it now been 2 working days my case has been running for 9 working days. I would like to inform you that if this isn't settled with by tomorrow I will be making contact with Icasa as I feel that this is taking too long just to attend and give my money back.
Yet again I'm still waiting for feedback it now been 2 working days my case has been running for 9 working days. I would like to inform you that if this isn't settled with by tomorrow I will be making contact with Icasa as I feel that this is taking too long just to attend and give my money back.
SS
Sakeeenah S's update18 Jun 2021, 11:14
Reviewer Update
Hi YM
Yet again I'm still waiting for feedback it now been 2 working days my case has been running for 9 working days. I would like to inform you that if this isn't settled with by tomorrow I will be making contact with Icasa as I feel that this is taking too long just to attend and give my money back.
Yet again I'm still waiting for feedback it now been 2 working days my case has been running for 9 working days. I would like to inform you that if this isn't settled with by tomorrow I will be making contact with Icasa as I feel that this is taking too long just to attend and give my money back.