Money paid - but still not received or cancelled!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

on the 16th of July i paid the settlement amount given by the consultant, All I want is my contract to be cancelled. They say they still have not received my money and still not the proof of payment. I have sent it four times to email provided which is ***. How can they still not pick it up or have received it or even not received in the bank account. please detect my money, put it onto my account so that I can cancell this contract with immediate effect. it has given us a bad name.