NH
Nonhlanhla H
1 reviews | Active since Dec 2013
19 Aug 2022, 13:27
Money not recorded correctly (*****) Selectonline Cell c and Nimble
So I had an account with cell c it was long overdue and handed over to 2 different companies selectonline and Nimble I was paying selectonline hoping to settle then after 4 months Nimble was calling me none stop telling me about an account that I'm owing I contacted cell c they advised me to pay Nimble and the amount that I already paid to selectonline with go towards my balance because the books will be updated i paid selectonline R800 + cell c account R100 and currently I'm paying Nimble on a monthly basis but I'm still told that my account is not going down as per agreement now I must pay extra which means the amount that I paid before is not included to make my balance go down I'm concerned I've been calling and emailing selectonline, cell c and Nimble but I've been given the round around till today from last year December I mean how will I settle the account if what I'm paying is not being added, I'm being told to send proof every 2 mins I've been sending but no change is happening. I want to know what is happening I didn't just throw money in the drain I want it included in my balance which will make it quicker to settle.
2022/08/12 1616.68 2022-08-31 If I minus the R900 I should be already on R716.68
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
19 Aug 2022, 14:19Good day Nonhlanhla
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. Do expect our call shortly.
^NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. Do expect our call shortly.
^NT
Cell C's reply19 Aug 2022, 14:19
Official
Good day Nonhlanhla
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. Do expect our call shortly.
^NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. Do expect our call shortly.
^NT
NH
Nonhlanhla H's updateReviewer Update
19 Aug 2022, 16:37Same reply as always I hope this time you mean it and I'm still waiting for the call
NH
Nonhlanhla H's update19 Aug 2022, 16:37
Reviewer Update
Same reply as always I hope this time you mean it and I'm still waiting for the call
NH
Nonhlanhla H's updateReviewer Update
30 Aug 2022, 09:28Kindly advise which 24 hours are you referring to because it's been more than 18 days without any communication and I keep getting endless smses from Nimble I am going to request 1 last time for you guys to get this thing sorted before I take it any further
NH
Nonhlanhla H's update30 Aug 2022, 09:28
Reviewer Update
Kindly advise which 24 hours are you referring to because it's been more than 18 days without any communication and I keep getting endless smses from Nimble I am going to request 1 last time for you guys to get this thing sorted before I take it any further
NH
Nonhlanhla H's updateReviewer Update
30 Aug 2022, 18:46Kindly allocate the payments I made through to selectonline to nimble so my account can be updated I can't be dealing with 1 account any longer I was requested to submit proof of payment and I've been doing that since last December and all the time I'm told the matter is being attended to but nothing happens it's fustrating
NH
Nonhlanhla H's update30 Aug 2022, 18:46
Reviewer Update
Kindly allocate the payments I made through to selectonline to nimble so my account can be updated I can't be dealing with 1 account any longer I was requested to submit proof of payment and I've been doing that since last December and all the time I'm told the matter is being attended to but nothing happens it's fustrating
NH
Nonhlanhla H's updateReviewer Update
30 Sept 2022, 09:05Good day
Kindly note that I have asked Nimble to Please put my account on hold since Cell c and you have not given me any feedback in regards to the account and I won't be making any further payments till this is resolved because by now that account should be settled as per amount paid but I will not be paying until I get the correct amount and I am not going to be paying any interest made to the account due to negligence from cell c
Kindly note that I have asked Nimble to Please put my account on hold since Cell c and you have not given me any feedback in regards to the account and I won't be making any further payments till this is resolved because by now that account should be settled as per amount paid but I will not be paying until I get the correct amount and I am not going to be paying any interest made to the account due to negligence from cell c
NH
Nonhlanhla H's update30 Sept 2022, 09:05
Reviewer Update
Good day
Kindly note that I have asked Nimble to Please put my account on hold since Cell c and you have not given me any feedback in regards to the account and I won't be making any further payments till this is resolved because by now that account should be settled as per amount paid but I will not be paying until I get the correct amount and I am not going to be paying any interest made to the account due to negligence from cell c
Kindly note that I have asked Nimble to Please put my account on hold since Cell c and you have not given me any feedback in regards to the account and I won't be making any further payments till this is resolved because by now that account should be settled as per amount paid but I will not be paying until I get the correct amount and I am not going to be paying any interest made to the account due to negligence from cell c
NH
Nonhlanhla H's updateReviewer Update
23 Nov 2022, 14:53I still haven't received any feedback from either nimble or you about my account and after a few weeks of quietness I am getting an SMS today I will not be paying anything until all this matter is sorted you guys asked me to send proof of payments and I did but still nothing yet you are so quick to send me smses, just sort it out so I can settle the remaining amount 2022/08/12
1616.68
2022-08-31
If I minus the R900 I should be already on R716.68
1616.68
2022-08-31
If I minus the R900 I should be already on R716.68
NH
Nonhlanhla H's update23 Nov 2022, 14:53
Reviewer Update
I still haven't received any feedback from either nimble or you about my account and after a few weeks of quietness I am getting an SMS today I will not be paying anything until all this matter is sorted you guys asked me to send proof of payments and I did but still nothing yet you are so quick to send me smses, just sort it out so I can settle the remaining amount 2022/08/12
1616.68
2022-08-31
If I minus the R900 I should be already on R716.68
1616.68
2022-08-31
If I minus the R900 I should be already on R716.68
NH
Nonhlanhla H's updateReviewer Update
02 Jan 2023, 12:24Good day
As the year is starting I'm hoping for a positive outcome because no one has got back to me in regards to my account instead my record has been ruined by your negligence the account would be finished a long time ago f the funds were rightfully allocated. It's funny how quick you are to update my record with false information but taking forever to rectify the error that is in question
As the year is starting I'm hoping for a positive outcome because no one has got back to me in regards to my account instead my record has been ruined by your negligence the account would be finished a long time ago f the funds were rightfully allocated. It's funny how quick you are to update my record with false information but taking forever to rectify the error that is in question
NH
Nonhlanhla H's update02 Jan 2023, 12:24
Reviewer Update
Good day
As the year is starting I'm hoping for a positive outcome because no one has got back to me in regards to my account instead my record has been ruined by your negligence the account would be finished a long time ago f the funds were rightfully allocated. It's funny how quick you are to update my record with false information but taking forever to rectify the error that is in question
As the year is starting I'm hoping for a positive outcome because no one has got back to me in regards to my account instead my record has been ruined by your negligence the account would be finished a long time ago f the funds were rightfully allocated. It's funny how quick you are to update my record with false information but taking forever to rectify the error that is in question