MP
MPHO P

1 reviews | Active since Feb 2013

07 Sept 2023, 15:45

Money making scheme, Pathetic and lack of customer service

I am honestly tired of Cell, I cannot wait to finish paying off their contracts so that I call it quits. I won't even advice anyone to take a contract with them. The following are incidents that incurred in the last 3 months and unfortunately I as the customer have to suffer financially. 1. Dylan sold me things I did not agree to and I had to pay for his stupid mistake. 2. I was handed over for a contract that I cancelled, complained about that no one bothered to get back to me . 3. Two of my contracts were not debited and there was money in my account and I have never stopped any cell c debit order from my bank and that has resulted in cell c charging me R70.00 for debit order that did not go through on each account. 4. I got the statement that says R626.98 is due by 25th Sep and when I called to find out I am told no don't worry only R348.99 will be debited when I request the new statement that reflects R348.99 I'm told sorry we can't send you updated statement for what I don't know. I honestly don't know what to do anymore , the sad thing is I have to suffer and pay for their mistakes.

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Replies (2)
Cell C
Cell C's reply07 Sept 2023, 15:57
Official
Dear MPHO PHASUMANE,

Thank you for reaching out to us.

We apologize for the negative experience you've had with our service. That's not the level of service we aim to provide. 

Our dedicated team will look into it promptly and work towards finding a resolution.

We have escalated your request to our Support Team who will be in touch within 24 working hours.
 
Regards,
 ^SR 

Cell C
Cell C's reply07 Sept 2023, 19:26
Official
The team attempted to contact you to no avail.
Please advise the convenient time to contact you tomorrow.

^NH