money hungry cell c
<p>I upgrade my cell and recieved a new sim with the phone. When I wanted to actvate it I was tol to visit my nearest cell c shop because I havent used that contract sim for more than 2 months. This was because the sim gave me problems an to do a sim swop I had to travel 150km do the upgrade and go back to collect it after a week. Cost ****m ********** a km =R 2700.(operating cost of my vehicle)</p> <p>So I used a pay as you go.sim for more than a year loosing all my free minutes for that period.</p> <p>I went to the cell c shop where the staff was friendly and helpfull but they had to charge me R114 to activate the new sim I have recieved with the new phone. They called the call centre and after speaking to 16 different people at all thier departments I had to return witout activating the sim.I also spoke to all the departments and reqeusted several times to speak to a manager which I was denied.</p> <p> </p> <p>Be warned that cell c is quick to upgrade but have poor client service and is money hungry.</p> <p>For all my traveling expences it will be cheaper to move my 3 contract phones to another company. Shame on you Cell c.</p>
Sincere apologies for the manner in which this matter was handled and for the inconvenience caused.
We will assist you and hopefully we'll be able to restore your trust in Cell C as customer satisfaction is a priority to us.
One of our team members will contact you shortly.
Regards
Cell C | PN
Best regards,
Sincere apologies for the manner in which this matter was handled and for the inconvenience caused.
We will assist you and hopefully we'll be able to restore your trust in Cell C as customer satisfaction is a priority to us.
One of our team members will contact you shortly.
Regards
Cell C | PN
Best regards,
Thank you for the immediate action taken. Problem was resolved.
Friendly and helpfull response
Thank you for the immediate action taken. Problem was resolved.
Friendly and helpfull response
