MF
Mohini F
1 reviews | Active since Jul 2016
06 Dec 2022, 11:25
Money grabbing care a damn attitude
Recently upgraded to Samsung A33 handset with Cell C. To my horror and disappointment I was given a charging cable with both the same ends that slot in the phone port without an adapter/plug. The cherry on top was that the Cell C contract sim card from my old handset doesn’t work on the Samsung A33 handset so I can’t use the benefits of the contract I had to buy another sim ***) to be contactable. Cell C customercare told me unfortunately Cell C did not have any sim cards available when they dispatched my upgrade package and I should buy my own adaptor & sim card and pay for a sim swop. I was in utter disbelief that this Cell C contract is costing me more than I bargained for with these hidden extras, this with no warning or heads up from Cell C. With all the rising costs today, I chose the lowest possible package that I could addord with Cell C. I unfortunately do not have the budget for these hidden add on’s. I wish Cell C had their customer’s best interest at heart.
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Replies (11)0
Replies (11)MF
Mohini F's updateReviewer Update
13 Dec 2022, 09:59Hi, Thank you for waivering the the sim swop charges. I called the call centre with the serial number ***, Kamugelo did the sim swop and said it will take 4-6 hours to activate the new sim. Please confirm that the sim swop charges have been removed from my billing, my alternate contact number is ***. Many Thanks
MF
Mohini F's update13 Dec 2022, 09:59
Reviewer Update
Hi, Thank you for waivering the the sim swop charges. I called the call centre with the serial number ***, Kamugelo did the sim swop and said it will take 4-6 hours to activate the new sim. Please confirm that the sim swop charges have been removed from my billing, my alternate contact number is ***. Many Thanks
MF
Mohini F's updateReviewer Update
13 Dec 2022, 15:34Will do, thank you
MF
Mohini F's update13 Dec 2022, 15:34
Reviewer Update
Will do, thank you
MF
Mohini F's updateReviewer Update
13 Dec 2022, 16:20Hi there, I see the sim swop was successful however all my data has disappeared and my minutes have also reduced considerably. My sim card was inactive since 03/12/2022 I was therefore unable to use my benefits for the past weeks and now I see they are gone
MF
Mohini F's update13 Dec 2022, 16:20
Reviewer Update
Hi there, I see the sim swop was successful however all my data has disappeared and my minutes have also reduced considerably. My sim card was inactive since 03/12/2022 I was therefore unable to use my benefits for the past weeks and now I see they are gone
MF
Mohini F's updateReviewer Update
14 Dec 2022, 14:29 This sim swop has cost me so much of time and money. I've been without a phone for 2 weeks running around for an unrica'd sim. After 2 weeks when I finally get an unrica'd sim card Cell C ****s it up. I don't have time or money to get another sim. I've spent the whole day with Cell C call centre querying my account balance and trying to fix this mess instead of working. The call centre consultants promised me that the team leaders will call me back but nobody has returned my call. If Cell C does not resolve this matter today I assure you that I am referring this matter to the Ombudsman & the Consumer Council. I can't deal with Cell C's incompetence any no longer it's costing me too much.
MF
Mohini F's update14 Dec 2022, 14:29
Reviewer Update
This sim swop has cost me so much of time and money. I've been without a phone for 2 weeks running around for an unrica'd sim. After 2 weeks when I finally get an unrica'd sim card Cell C ****s it up. I don't have time or money to get another sim. I've spent the whole day with Cell C call centre querying my account balance and trying to fix this mess instead of working. The call centre consultants promised me that the team leaders will call me back but nobody has returned my call. If Cell C does not resolve this matter today I assure you that I am referring this matter to the Ombudsman & the Consumer Council. I can't deal with Cell C's incompetence any no longer it's costing me too much.
Cell C's replyOfficial
14 Dec 2022, 15:01We have requested that the matter be prioritized and for a resolution to be provided.
^MN
^MN
Cell C's reply14 Dec 2022, 15:01
Official
We have requested that the matter be prioritized and for a resolution to be provided.
^MN
^MN
MF
Mohini F's updateReviewer Update
15 Dec 2022, 08:58When? CellC doesn't give a damn all they want is our money and don't care about providing the service we pay for. I'm tired of Cellc's Money grabbing care a damn attitude
MF
Mohini F's update15 Dec 2022, 08:58
Reviewer Update
When? CellC doesn't give a damn all they want is our money and don't care about providing the service we pay for. I'm tired of Cellc's Money grabbing care a damn attitude
Cell C's replyOfficial
15 Dec 2022, 10:24The escalation has been flagged for priority, please expect a call from us to assist.
^MN
^MN
Cell C's reply15 Dec 2022, 10:24
Official
The escalation has been flagged for priority, please expect a call from us to assist.
^MN
^MN
MF
Mohini F's updateReviewer Update
15 Dec 2022, 10:37I have a little kid alone at home with no phone because her number was incorrectly ported to me by Cell C & I have been without a phone line for 2 weeks now. How much longer will this escalation take, When will this be resolved? It's very very urgent
MF
Mohini F's update15 Dec 2022, 10:37
Reviewer Update
I have a little kid alone at home with no phone because her number was incorrectly ported to me by Cell C & I have been without a phone line for 2 weeks now. How much longer will this escalation take, When will this be resolved? It's very very urgent
MF
Mohini F's updateReviewer Update
15 Dec 2022, 16:23Hi, Please can somone call me, I'm going to be on the road soon.
MF
Mohini F's update15 Dec 2022, 16:23
Reviewer Update
Hi, Please can somone call me, I'm going to be on the road soon.
MF
Mohini F's updateReviewer Update
16 Dec 2022, 22:01Hi There seems to be a problem with my phone, calls are not ringing on my side but goes straight to voicemail. I called the callcentre the consultant said that she reset my voicemail setting and all will be fine after I restart. I still have the same problem after I restarted my phone, that explains why I keep missing your calls. Please can you let me know what is required to correct the sim swop that Kamugelo incorrectly did because I'm unable to take your calls or fix the problem with calls either.
MF
Mohini F's update16 Dec 2022, 22:01
Reviewer Update
Hi There seems to be a problem with my phone, calls are not ringing on my side but goes straight to voicemail. I called the callcentre the consultant said that she reset my voicemail setting and all will be fine after I restart. I still have the same problem after I restarted my phone, that explains why I keep missing your calls. Please can you let me know what is required to correct the sim swop that Kamugelo incorrectly did because I'm unable to take your calls or fix the problem with calls either.
MF
Mohini F's updateReviewer Update
03 Feb 2023, 15:29The consultant at customercare confirmed today that *** was billed for a sim swop even though I did not request for a sim swop on that number, kindly reverse the charges and urgently send me the most recent statement as I have requested several times but still nothing, my email address is ***
MF
Mohini F's update03 Feb 2023, 15:29
Reviewer Update
The consultant at customercare confirmed today that *** was billed for a sim swop even though I did not request for a sim swop on that number, kindly reverse the charges and urgently send me the most recent statement as I have requested several times but still nothing, my email address is ***