BM
Boledi M
1 reviews | Active since Nov 2024
21 Nov 2024, 13:53
Money gone but received nothing in return
On the 30th of September I bought data 100GB for the amount of R199 on the cell c app and used my banking app as a method of payment. The amount left my account and I have yet to receive my data. I have called customer services and have yet to receive a clear response. I also been to a cell c store and have been referred to customer services. I am sick and tired of sent from pillar to post.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Nov 2024, 14:27Dear Boledi Moganedi,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by this matter, this is not the experience we want for our customers, and we deeply regret the lack of resolution so far.
To assist you urgently, we kindly ask that you provide your reference number for us to escalate this to the relevant team.
Regards
Cell C | DA
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by this matter, this is not the experience we want for our customers, and we deeply regret the lack of resolution so far.
To assist you urgently, we kindly ask that you provide your reference number for us to escalate this to the relevant team.
Regards
Cell C | DA
Cell C's reply21 Nov 2024, 14:27
Official
Dear Boledi Moganedi,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by this matter, this is not the experience we want for our customers, and we deeply regret the lack of resolution so far.
To assist you urgently, we kindly ask that you provide your reference number for us to escalate this to the relevant team.
Regards
Cell C | DA
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by this matter, this is not the experience we want for our customers, and we deeply regret the lack of resolution so far.
To assist you urgently, we kindly ask that you provide your reference number for us to escalate this to the relevant team.
Regards
Cell C | DA
Cell C's replyOfficial
21 Nov 2024, 14:28Dear Boledi Moganedi,
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. Please allow us to look into this matter further.
To assist you efficiently, could you kindly provide the Cell C number that was recharged via a private reply? Additionally, please let us know if you received the recharge confirmation SMS. This information will help us investigate the issue and ensure it is resolved promptly.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. Please allow us to look into this matter further.
To assist you efficiently, could you kindly provide the Cell C number that was recharged via a private reply? Additionally, please let us know if you received the recharge confirmation SMS. This information will help us investigate the issue and ensure it is resolved promptly.
Regards,
Cell C | GN
Cell C's reply21 Nov 2024, 14:28
Official
Dear Boledi Moganedi,
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. Please allow us to look into this matter further.
To assist you efficiently, could you kindly provide the Cell C number that was recharged via a private reply? Additionally, please let us know if you received the recharge confirmation SMS. This information will help us investigate the issue and ensure it is resolved promptly.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've experienced. Please allow us to look into this matter further.
To assist you efficiently, could you kindly provide the Cell C number that was recharged via a private reply? Additionally, please let us know if you received the recharge confirmation SMS. This information will help us investigate the issue and ensure it is resolved promptly.
Regards,
Cell C | GN
Cell C's replyOfficial
21 Nov 2024, 14:30Thank you for your response.
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Cell C's reply21 Nov 2024, 14:30
Official
Thank you for your response.
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team. Rest assured, our team will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA