BK
BHASKAR K
1 reviews | Active since Sept 2024
04 Sept 2024, 10:18
Money gone
I had a very bad experince with CellC, I tried to top up data bundles twice, the money was deducted, but I could not get any data top up. I even had a formal complet logged with CellC customer care , they said this will be take care off, but its been 2+ weeks, nothing so far yet. I am not happy at all.
Helpful (0)
Replies (7)0
Replies (7)BK
BHASKAR K's updateReviewer Update
05 Sept 2024, 09:42Hi Cell,
Greetings.
Thank you for the update. Some one from CellC tried to call me twice, but not sure whats wrong with CellC network as I am only receiving voice notes, no calls, even I tried to call to the number back, but it is not reachable. I would really appriacte, if the contact me back or give me number where I can connect with them.
Regards,
B
Greetings.
Thank you for the update. Some one from CellC tried to call me twice, but not sure whats wrong with CellC network as I am only receiving voice notes, no calls, even I tried to call to the number back, but it is not reachable. I would really appriacte, if the contact me back or give me number where I can connect with them.
Regards,
B
BK
BHASKAR K's update05 Sept 2024, 09:42
Reviewer Update
Hi Cell,
Greetings.
Thank you for the update. Some one from CellC tried to call me twice, but not sure whats wrong with CellC network as I am only receiving voice notes, no calls, even I tried to call to the number back, but it is not reachable. I would really appriacte, if the contact me back or give me number where I can connect with them.
Regards,
B
Greetings.
Thank you for the update. Some one from CellC tried to call me twice, but not sure whats wrong with CellC network as I am only receiving voice notes, no calls, even I tried to call to the number back, but it is not reachable. I would really appriacte, if the contact me back or give me number where I can connect with them.
Regards,
B
BK
BHASKAR K's updateReviewer Update
09 Sept 2024, 08:45Hi Team,
Greetings.
Thank you for all the support from you and your team. I would have greatly appreciated, if this was resolved when I did my initial call to CellC. But any way, I am just waiting for the amount to be in my back as updated by the one of your team members. But yah thanks once again.
Greetings.
Thank you for all the support from you and your team. I would have greatly appreciated, if this was resolved when I did my initial call to CellC. But any way, I am just waiting for the amount to be in my back as updated by the one of your team members. But yah thanks once again.
BK
BHASKAR K's update09 Sept 2024, 08:45
Reviewer Update
Hi Team,
Greetings.
Thank you for all the support from you and your team. I would have greatly appreciated, if this was resolved when I did my initial call to CellC. But any way, I am just waiting for the amount to be in my back as updated by the one of your team members. But yah thanks once again.
Greetings.
Thank you for all the support from you and your team. I would have greatly appreciated, if this was resolved when I did my initial call to CellC. But any way, I am just waiting for the amount to be in my back as updated by the one of your team members. But yah thanks once again.
BK
BHASKAR K's updateReviewer Update
10 Oct 2024, 08:06Hi Team,
I am sorry to write again here regarding cellC, the refund (money back into my bank account) which was promised back from CellC in 15 to 20 days, its over a month now, I have not received any refund. More over I have topped up data bundles on my account and my wife account today, but there is no top up proccessed, i am losing confidence on CellC, I was been with CellC from 10 years, now it seems that I need to look for a new network provider. On the top of the above not geting the recharge, when I called to CellC customer care for assistance from the same number, they updated me that it might take over 24 hours to receive the top up. Totally unhappy with this kind of service.
I am sorry to write again here regarding cellC, the refund (money back into my bank account) which was promised back from CellC in 15 to 20 days, its over a month now, I have not received any refund. More over I have topped up data bundles on my account and my wife account today, but there is no top up proccessed, i am losing confidence on CellC, I was been with CellC from 10 years, now it seems that I need to look for a new network provider. On the top of the above not geting the recharge, when I called to CellC customer care for assistance from the same number, they updated me that it might take over 24 hours to receive the top up. Totally unhappy with this kind of service.
BK
BHASKAR K's update10 Oct 2024, 08:06
Reviewer Update
Hi Team,
I am sorry to write again here regarding cellC, the refund (money back into my bank account) which was promised back from CellC in 15 to 20 days, its over a month now, I have not received any refund. More over I have topped up data bundles on my account and my wife account today, but there is no top up proccessed, i am losing confidence on CellC, I was been with CellC from 10 years, now it seems that I need to look for a new network provider. On the top of the above not geting the recharge, when I called to CellC customer care for assistance from the same number, they updated me that it might take over 24 hours to receive the top up. Totally unhappy with this kind of service.
I am sorry to write again here regarding cellC, the refund (money back into my bank account) which was promised back from CellC in 15 to 20 days, its over a month now, I have not received any refund. More over I have topped up data bundles on my account and my wife account today, but there is no top up proccessed, i am losing confidence on CellC, I was been with CellC from 10 years, now it seems that I need to look for a new network provider. On the top of the above not geting the recharge, when I called to CellC customer care for assistance from the same number, they updated me that it might take over 24 hours to receive the top up. Totally unhappy with this kind of service.
Cell C's replyOfficial
10 Oct 2024, 08:56Dear BHASKAR KONDEPUDI
Thank you for contacting us.
According to our records, a refund of R99.00 has been processed, and your account was credited with R99 airtime. Please check your bank statement and provide us with an update. Thank you.
Regards
Cell C | NT
Thank you for contacting us.
According to our records, a refund of R99.00 has been processed, and your account was credited with R99 airtime. Please check your bank statement and provide us with an update. Thank you.
Regards
Cell C | NT
Cell C's reply10 Oct 2024, 08:56
Official
Dear BHASKAR KONDEPUDI
Thank you for contacting us.
According to our records, a refund of R99.00 has been processed, and your account was credited with R99 airtime. Please check your bank statement and provide us with an update. Thank you.
Regards
Cell C | NT
Thank you for contacting us.
According to our records, a refund of R99.00 has been processed, and your account was credited with R99 airtime. Please check your bank statement and provide us with an update. Thank you.
Regards
Cell C | NT
BK
BHASKAR K's updateReviewer Update
10 Oct 2024, 09:11Thank you so much for a promt reply. if you read my previous reply as well, there were 2 (99 rands) . once was processed to the cellC accout as airtime. the second 99 rands as requested to be proceed back to my bank accout, as per the communication they requested my bank account proof and said the process would take 15 to 20 days since its more than a month, I am talking about the second one which I am still waiting.
I would greatly appricate if this can be please taken care off.
I would greatly appricate if this can be please taken care off.
BK
BHASKAR K's update10 Oct 2024, 09:11
Reviewer Update
Thank you so much for a promt reply. if you read my previous reply as well, there were 2 (99 rands) . once was processed to the cellC accout as airtime. the second 99 rands as requested to be proceed back to my bank accout, as per the communication they requested my bank account proof and said the process would take 15 to 20 days since its more than a month, I am talking about the second one which I am still waiting.
I would greatly appricate if this can be please taken care off.
I would greatly appricate if this can be please taken care off.
BK
BHASKAR K's updateReviewer Update
15 Nov 2024, 08:53Hi Cell C,
Greetings, Hope you are doing good. I am not sure if your team go a chance to process my refund, as I am still awaiting for this. Not sure how many more month your team would need for this. Kind request if they can refund my account atleast load it on my CellC number please.
Awaiting a quick assistance.
Greetings, Hope you are doing good. I am not sure if your team go a chance to process my refund, as I am still awaiting for this. Not sure how many more month your team would need for this. Kind request if they can refund my account atleast load it on my CellC number please.
Awaiting a quick assistance.
BK
BHASKAR K's update15 Nov 2024, 08:53
Reviewer Update
Hi Cell C,
Greetings, Hope you are doing good. I am not sure if your team go a chance to process my refund, as I am still awaiting for this. Not sure how many more month your team would need for this. Kind request if they can refund my account atleast load it on my CellC number please.
Awaiting a quick assistance.
Greetings, Hope you are doing good. I am not sure if your team go a chance to process my refund, as I am still awaiting for this. Not sure how many more month your team would need for this. Kind request if they can refund my account atleast load it on my CellC number please.
Awaiting a quick assistance.
Cell C's replyOfficial
15 Nov 2024, 09:04Dear Bhaskar Kondepudi,
Thank you for reaching out to us.
We sincerely apologize for the delay in processing your refund and for any inconvenience this has caused. We understand how important it is to resolve this matter promptly.We will follow up with the relevant Team and confirm the status of your refund.
Thank you for your patience, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the delay in processing your refund and for any inconvenience this has caused. We understand how important it is to resolve this matter promptly.We will follow up with the relevant Team and confirm the status of your refund.
Thank you for your patience, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN
Cell C's reply15 Nov 2024, 09:04
Official
Dear Bhaskar Kondepudi,
Thank you for reaching out to us.
We sincerely apologize for the delay in processing your refund and for any inconvenience this has caused. We understand how important it is to resolve this matter promptly.We will follow up with the relevant Team and confirm the status of your refund.
Thank you for your patience, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN
Thank you for reaching out to us.
We sincerely apologize for the delay in processing your refund and for any inconvenience this has caused. We understand how important it is to resolve this matter promptly.We will follow up with the relevant Team and confirm the status of your refund.
Thank you for your patience, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN