AN
Ashok N

1 reviews | Active since Nov 2012

01 Dec 2015, 13:57

Money being taken out of my account

Dear Cell C,<br> STOP TAKING MONEY OUT OF ACCOUNT!!!!!<br> <br> I cancelled this PRE-PAID account with reference number ***- Patrick Mphuthi. You increased what was then a contract from R99 to R279 a month. I have NOT used your SIM card since February of this year, as my iPad is faulty, and I'm still being billed.<br> <br> I made it clear I want this now pre-paid with immediate effect on the 15th of October. Up until September, you have already taken my money. Please reverse transactions.<br> <br> Now you go and change the debit order details, and take DOUBLE the money out? With whose damn permission you *******!!!<br> <br> See my email below (15th Oct), and sort it out PLEASE!<br> Dear Sir/Madam,<br> <br> I would like to cancel this contract with immediate effect.<br> <br> Furthermore would like the following:<br> <br> To know how my bill increased from R99/ R129 per month to R279 (see my debit order proof below)<br> Proof showing me my data consumption over that period (my sim has been inside my ipad which is not working since about April this year)<br> <br> I will be cancelling the debit order, and would like a full refund for the last 3 months.<br> <br> Kind Regards<br> Ashok Naidoo<br> ***<br> <br> 31 Jan Magtape Debit Cell C Sp ******

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Replies (1)
Cell C
Cell C's reply01 Dec 2015, 14:51
Official
Hello Shoks1,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN